MagicBet Casino - Der Rückzug des Spielers hat sich verzögert.

I very rarely play casino games but I decided to give it a try and try my luck.

I deposited 10 leva, won 30 and requested a withdrawal. They asked for verification, I sent them my bank account. I received an email that it was approved, but I did not receive any amount from them. I did not expect that there are fraudulent casinos, but I will know not to deposit more. With 10, 30 leva, I will not become poor nor will they become rich. It is simply incorrect.

Много рядко играя казино но реших да опитам и да си пробвам късмета.

Депозирах 10 лева спечелих 30 и изявих изплащане.Пойскаха верификация пратих им банковата си сметка.Получих емайл че е одобрено,но не получих никаква сума от тяхна страна.Не очаквах че има измамни казина но ще знам да не депозирам повече.С 10, 30 лева няма да обеднея нито те да забогатеят . Просто е некоректнооо

Hello,

Thank you for submitting your complaint. I regret to learn of the negative experience you encountered with MagicBet Casino.

To gain a comprehensive understanding of the situation, I would appreciate it if you could answer the following questions:

• How long have you been a layer at this casino, please?
• Could you please provide the exact date your withdrawal request?
• Have you accumulated your winnings with the help of bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Katarina

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Dear Dani94,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Katarina
Casino.Guru