Luva.bet Casino - Spieler ist verwirrt über doppelte Spiele.

The casino apparently has duplicate games. Where they seem to control one of the games. I won free spins for being a DIAMOND VIP member. In one of the games the spins didn't appear and in the other they did. When I asked a question in the platform's VIP chat, the manager wasn't clear about the spins and the duplicate games. Opening the games they have different histories.

O casino aparentemente tem jogos duplicados. Onde parecem controlar um dos jogos. Ganhei giros grátis por ser um membro VIP DIAMOND. Num dos jogos não apareciam as rodadas e no outro sim. Quando fiz um questionamento no chat VIP da plataforma, o gerente não foi claro sobre as rodadas e sobre a duplicidade dos jogos. Abrindo os jogos eles tem histórico diferentes.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Adenir,

Thank you for submitting your complaint. I am sorry to hear about your negative experience at Luva.bet Casino.

Could you kindly confirm if this issue has occurred multiple times at the casino, or if this was your first encounter with it?

Additionally, were you able to access the free spins on any of the games?

If there is any further information you believe I may have missed, please feel free to share it.

Best regards,

Attila

I've encountered this a few times, but this is the first time I've noticed it. I accessed the free spins through the game that is supposed to be on the platform. In green from the provider, in red from the platform, where I accessed the spins. The same thing happened in Lucky Tiger.

enfrentei algumas vezes já isso, porém foi a primeira vez que notei. Acessei as rodadas grátis pelo jogo que supostamente é da plataforma. Em verde da provedora, em vermelho da plataforma, onde acessei as rodadas. O mesmo aconteceu no tigre sortudo.

Dear Adenir,

Thank you for your response.

I appreciate your confirmation that you have successfully accessed your free spins in the designated game. As a result, we currently do not have sufficient grounds to pursue any further payouts from the casino. If there is anything I may have overlooked, or if you are experiencing any other issues with the casino, please do not hesitate to inform me. Otherwise, I regret to say that I will have to close this complaint.

Thank you for your understanding.

Dear Adenir,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru