LuckyAnon Casino - Die Auszahlung des Spielers wurde aufgrund von doppelten Konten abgelehnt.

I tried to withdraw from my account. They say I have duplicate accounts. Whilst I tried to login I pressed the google button not realising that I signed up to this casino via telegram. When I realised it crearlted a new account I exited and signed in via my telegram. After playing I withdrew from my account and they've rejected it. I will attach transcript

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with LuckyAnon Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• Could you please specify how much you won and the casino confiscated?
• Did the casino identify any particular account other than the one you created by mistake?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello,

The player's account was restricted pending a review due to multi-accounting. The player had multiple accounts created from the same device which our system flags as it is a common pattern among bonus abusers to repeatedly claim the same bonuses from new accounts. In the case of this user the other accounts did not have any deposits or activity and therefore, the restriction was removed and the player was already able to initiate a withdrawal. https://blockchair.com/bitcoin/transaction/a1cdb432b2d99478abeac5ac9f021236b9d09b952970bfa1bd80c3758383f7c5

Thanks for your response and explanation of your point of view.

Dear flicksmcgee,

Has the money reached your wallet?

May we consider the issue resolved?

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear flicksmcgee,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Tomas