Luckia Casino MX - Die Auszahlung an den Spieler hat sich verzögert.

This casino hasn't paid me 404 pesos. On October 11th, I filed a report with this casino that one of their games hadn't credited me two payments of 202 pesos each. Before they took the page down from the website, they told me the payment was approved and just waiting for it to be credited to my account. That was over a month ago, and I sent an email to check if it had been credited, but they told me the account is still at zero, meaning they still haven't credited the 404 pesos. Honestly, I feel like I'm being taken advantage of. I've been waiting since October 11th for them to resolve this situation. They shouldn't be so unfair.

Este casino no me a pagado 404 pesos el día 11 de octubre ise un reporte en este casino que uno de sus juegos no me había acreditado dos pagos de 202 dos pesos antes de que quitaran la página de la web me dijeron que que el pago estaba aprobado que sólo faltaba que me lo acreditarán y eso ya tiene más de un mes y mandó un correo para aber si ya me lo acreditaron y me dicen que la cuenta esta en cero todavía o sea que todavía no me acreditan los 404 pesos la verdad se me hace un abuso tengo esperando desde el 11 de octubre que me resuelvan esta situación no se pasen de lanza

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing.

Do you have any videos, screenshots, or records from your gaming history showing that you had two winning bets that have not been credited to your account? If so, kindly forward them to me at veronika.f@casino.guru. Please understand that without any supporting evidence, we can’t proceed further with this case, as it would be close to impossible to confront the casino.

Looking forward to hearing from you. Thank you in advance for your understanding.

Best regards,

Veronika

Dear Gisela9999,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Veronika
Casino.Guru