Locowin Casino - Der Spieler hat Mühe, die Kontobestätigung abzuschließen.

Hello

I've been trying to verify myself for 2 weeks now but it doesn't work.

Since they have such a biometric system, the verification page always says "Face not recognized" and the locowin support always just sends a new link to my email and doesn't really help me any further.

hallo

ich versuche jetzt schon seid 2 Wochen mich zu verifizieren doch es klappt nicht .

da die so ein biometrisches System haben sagt die Verifizierung Seite immer "Gesicht nicht erkannt" und der support von locowin schickt immer nur einen neuen link auf meine email und helfen mir nicht wirklich weiter .

Dear dgrzenczyk,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Do I understand correctly that biometric system verification seems to be the only obstacle standing between you and your winnings? Have you provided all personal documents required for verification?

Looking forward to hearing from you.

Best regards,

Petronela

Dear dgrzenczyk,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we cannot proceed with the investigation or provide any potential solutions due to the lack of response from the player.

The complaint can be reopened by the player at any time.