Lizaro Casino - Der Spieler erhält seine Auszahlung verzögert.

I’ve been reading these posts and i know i have to wait 14 days. But just wanted to get it on the system. I’m on day 5 now and like others i’m getting ‘ there’s a backlog, your funds are safe ‘ blah blah blah. I am seeing a lot of complaints resolved however. So is it likely i’ll be paid out, just might take weeks?

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Hello,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings within 14 days since requesting the withdrawal, please let us know, and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Veronika

i actually received the payout. but my bank declined it, as doesn’t accept it from that country. So have tried another withdrawal method. But not to the account i deposited with. So i’m a little worried they won’t payout now. The account is still in my name, so are they likely to payout to an account you haven’t deposited with, but still in your name?

as in a bank account you haven’t deposited with. not a new player account

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear decred,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Veronika