Kirgo Casino - Die Auszahlung des Spielers verzögert sich aufgrund von Verifizierungsproblemen.

Hello, I registered with this bookmaker and deposited $180. When I reached $553, I decided to withdraw everything to see if the bookmaker was paying. Next, I had to verify my identity. It all started with a request for my passport and bank statement. After I submitted these, the bookmaker immediately started asking for more absurd requests, but they complied. They asked me to record a video of myself turning my head and saying their name and today's date. They also asked me to send proof that the crypto wallet was mine. I submitted everything that same day, but they didn't calm down and sent me this message, which I've attached. This seems like a real taunt. Moreover, their message doesn't say how long this verification process takes, as per the bookmaker's rules, which makes me believe I was deceived. I sincerely ask the administration to help me, and if they fail to help, then to lower the bookmaker's rating, since it is quite high for such actions, as much as 8.2.

Здравствуйте, я зарегистрировался в этой букмекерской компании и сделал депозит на 180 долларов, когда получилось довести сумму до 553 долларов я решил все вывести, чтобы понять платит бк или нет, далее меня ждала верификация личности. Все началосб с запроса паспорта и выписки из банка, после того как я отправил это букмекер незамедлительно начал просить новый абсурд, но это выполнил. Они просили меня записать видео, где я поворачиваю головой и говорю навзание их бк и сегодняшнюю дату, также меня просили прислать докозательство, что криптокошелек мой. Я все отправил в этот же день, но кирго не успокоилось и прислало мне это сообщение, которое я прикрепил. Это выглядит как настоящее издевательство над игроком. Более того, в их сообщении не написано сколько длится эта проверка в рамках правил бк, что заставляет меня полагать, что я был обманут. Очень сильно прошу администрацию помочь мне и если не получиться помочь, то занизить рейтинг букмекера, так как он довольно высокий для таких поступков, аж 8.2.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• What types of games did you play to accumulate the winnings you've been trying to withdraw? Were they slots, live casino games, or sports betting?
• Did you accumulate your winnings with or without a bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear betcat22,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Veronika
Casino.Guru