JugaBet Casino - Das Spielerkonto wurde geschlossen und das Guthaben eingezogen.

Hello, I hope you're all doing well. I'd like to ask for your help with something that's affecting us all. There's a betting site called Jugabet Chile that's sponsored by Colo Colo and Universidad de Chile on TV and social media, which makes you trust it because it's Chilean and sponsors some of the most reputable sports we have. Well, I've been using Jugabet Chile for over four or five months, and I always placed bets peacefully, little by little, until I started betting relatively large amounts, like $50,000 to $200,000 pesos per bet. I never had any problems during those four or five months; like any user, I won and lost, but I lost more than I won. Then one day, I had almost $1,100,000 pesos in my account using my credit card. I bet a little of that amount and wanted to withdraw only $100,000 pesos, but the site wouldn't let me. It allowed me to contact support, and they told me I had to send an email to support@jugabet.cl With my information—my ID photo, bank statement showing where I deposited money at the casino and where the casino deposited it when I withdrew—I sent all the corresponding information, everything legal, everything as they requested. Five days passed, and I insisted every day since I had more than $1,100,000 in my account and I feared something was wrong. On the fifth day, after providing all the information, the casino responded that my account was blocked because I supposedly had more than two accounts that I used, and that the documents were not legitimate. Therefore, they blocked my account and scammed me out of the $1,100,000 I had, without being able to appeal or anything. They just told me, "You lost everything, and it's blocked."

Well, I was very upset because I withdrew that money from my credit card, leaving me with a significant debt, and I never imagined the casino would scam me. So here I am filing my complaint, and I hope you can help us, as there are several of us experiencing this type of scam from these casinos that profit daily from their frauds. Please, I hope you can take this seriously, as it has greatly affected my daily life, and I can't do anything about it. Greetings, and please do something for the benefit of all affected users.

hola que espero estén muy bien quiero que porfavor ayuden con esto que nos está afectando a todos para que ay una casa de apuestas llamada jugabet chile que es auspiciada por colo colo y universidad de chile por TV o por redes sociales lo cual bueno uno por ay confía por qué si es chilena y auspicia deportes como los más creíbles que que tenemos bueno me pasó que llevo más de 4 o 5 meses en esta casa de apuestas llamada jugabet chile y siempre hacía mis apuestas tranquilamente de apoco asta que empecé a apostar montos más menos altos como $50.000 asta $200.000 pesos por apuesta lo cual nunca tuve problemas dentro de esos 4 a 5 mese como todo usuario ganaba perdía pero siendo o esto más perdía que ganaba asta que llegó un día que departiré en mi cuenta casi $1.100.000 de pesos con mi tarjeta de crédito y bueno aposté una poco de ese monto y quise retirar solo $100.000 pesos lo cual la página no me lo permitió y melódico contactar con soporte bueno contacté y me dijieron que tenía que enviar un Mail a support@jugabet.cl Con mis datos bueno foto de carnet cartola de bando donde depositaba al casino y donde el casino cuando yo retiraba etos me depositaba yo envié toda la información correspondiente todo legal todo como ellos me lo pidieron Pasaron 5 días yo insistía todos los días ya que en mi cuenta tenía más de $1.100.000 y temia algo bueno día 5 después de toda la información me responden del casino que mi cuenta fue bloqueada por que supestamente tenía mas de 2 cuentas que usaba yo hadwar y que los documentos no Heran legítimos por ende me bloquearon la cuenta y me estafaron con el $1.100.000 pesos que tenía sin poder apelar ni nada solo me dijieron eso perdiste todo y bloqueado  

Bueno yo quedé muy afectado ya que esa plata la saqué de mi tarjeta de crédito quedando con una deuda no menor y nunca tomando en cuenta que el casino me iba a estafar así que acá estoy colocando mi denuncia y porfavor que ustedes nos puedan ayudar ya que somos varios usuarios presentando este tipo de estafa por parte de estos casino que cada día ganan con sus estafas porfavor ojalas puedan tomar esto bien en cuenta ya que me a afectado mucho esto al día día y no poder hacer nada contra este casino saludos y porfavor agan algo por el bien de todos los usuario. Afectado

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with JugaBet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Is there any chance that someone from your household or using the same IP address has also created an account at this casino?
• Have you passed the verification of your identity and account? Which documents did you provide during the verification process?
• Have you accumulated your winnings with the help of a bonus or a promotion?
• Could you please share with me your communication with the casino regarding the accusations made against you? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello, I hope you are all doing well and I want to thank you for the assistance and help you provide. I want to answer your questions. At home, I'm the only one who uses the betting site, nobody else does, and I only do it from my phone. I don't have any other device, so the IP address is always the same.

Secondly, I left all kinds of documents, like bank statements, ID photos, and a photo of myself holding a sheet of paper with my ID that says Jugabet Chile, as the casino requested. All the documents and information are legal, and yes, I will send you the emails where I clearly explain all the information and details of how the casino scammed me. I'm sending information to your emails.

hola espero se encuentren muy bien y quiero agradecer por las gestiones y la ayuda que nos brindan quiero responder sus preguntas en mi casa sólo yo uso casa de apuesta nadie más y solo lo ago desde mi teléfono no tengo otro aparato por ende el ip siempre es el mismo

segundo dejé todo tipo de documento como cartola de banco foto de carnet y 1 foto sosteniendo una hoja con mi carnet y que diga jugabet chile como lo pidió el casino todo legas en papeles e información y sii les voy a enviar los Mail donde dejo en claro toda la información y el detalle de cómo el casino me estafó envío información a sus Mail

I want you to know that the casino scam is not only that I didn't win, but they also blocked me. I deposited the money to reach $1,100,000, meaning that after I deposited the $1,100,000, they blocked me and stole my entire balance, leaving me with a credit card debt that I still owe to this day. I just sent all the casino information to your email.

quiero Que sepan que la estafa de casino más encima no es que aya ganado y me bloquearon yo deposite la suma de dinero para llegar al $1.100.000 ósea después que deposite el $1.100.000 me bloquearon y me robaron todo el saldo dejándome con la deuda de mi tarjeta de crédito asta el día de hoy acabo de envía a su Mail toda la información del casino

Please confirm when you have received the email as per the evidence sent by the casino

Me podrá confirmar cuando aya resivido el Mail conforme a la evidencia enviada por el casino

Thanks for your reply.

I confirm I received 2 emails with an attachment and the password.

Perfect, please I'll keep an eye out for any updates. I hope the information I sent you helps clarify this case and allows us to take action against these casinos that don't know how to treat their customers.

Perfecto porfavor estaré al tanto de cualquier novedad espero la información que le envié le sirva para aclarar este caso y poder hacer algo contra estos casinos que no saben tratar a los usuarios

Thanks for your patience.

What games did you play to accumulate your winnings? (slots, live/table games, betting on sports)

Hello, good afternoon. I only played sports games at the casino, very little, almost nothing. 99.9% of my time was spent playing sports. I'm still affected by what happened to me at this Jugabet casino; they just left me with my arms crossed, unable to do anything.

Hola buenas tardes sólo juegos de deportes en futbol casino muy poco ósea casi nada mi 99.9% fue deportes aún estoy afectado por lo que me pasó en este casino jugabet que solo me dejaron a brazos cruzados sin poder hacer nada

Dear Fabrizzio33,

Thank you for the additional information and for your patience throughout the complaint process.

Please understand that if your account has been blocked and you have only placed bets on sports betting, the casino may have detected certain activity that led to this decision. There are many multiple-account strategies of players who focus on sports-betting. Unfortunately, we don’t have enough expertise or access to tools that would allow us to properly evaluate disputes related to sports betting.

This means we wouldn’t be able to correctly interpret the results of the casino’s internal investigation or fairly assess the situation from both sides. Please know that we do not consider your complaint to be unjustified — we simply aren’t in a position to judge it appropriately.

We would genuinely like to assist you further, but given the circumstances, it is not possible at this time. With that, we are now forced to close this complaint.

We’re sorry we couldn’t help you resolve this issue, but please don’t hesitate to reach out to us in the future if you encounter problems with any online casino. We’ll be more than happy to do our best to assist you.

Best regards,

Tomas

Casino.Guru