Juega Con El King Casino - Anträge auf Schließung von Spielerkonten werden ignoriert.

Very bad experience with this casino. I repeatedly requested the closure of my account due to gambling addiction problems, and they never implemented effective self-exclusion or responsible gambling measures.

Terrible service, zero transparency, and absolutely no commitment to user protection. I recommend being very careful.

Muy mala experiencia con este casino. pedí reiteradamente el cierre de mi cuenta por problemas de adicción al juego y nunca aplicaron medidas efectivas de autoexclusión ni juego responsable.

Pésima atención, cero transparencia y nulo compromiso con la protección del usuario. Recomiendo tener mucho cuidado.

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Dear Crespo1650,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention. To help me fully understand the situation and assist you as quickly as possible, could you please answer a few brief questions?

• When was the first time you informed the casino that you suffer from a gambling addiction?
• Could you please forward the account closure requests you sent to the casino to my email at kristina.s@casino.guru?
• Do I understand correctly that you still have access to your casino account?

We will do our best to resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina

Dear Crespo1650,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Kristina
Casino.Guru