JetTon Casino - Das Spielerkonto wurde gesperrt.

On August 17, 2026, I registered on the Jetton Games platform for the first time using a promotional link on Telegram. I'm new to gambling, had no prior knowledge of Jetton, and had never created an account there.

I topped up my balance with $910 and placed sports bets, increasing my balance. When I tried to withdraw the entire amount at once, I was denied access due to limits. After successfully withdrawing a partial $1,000, the casino requested identity verification (KYC). I promptly provided all the necessary documents, and the verification was completed. However, my account was immediately blocked, citing Rule 5.4 (multi-accounting). The remaining balance of $1,360 USD was frozen.

I categorically deny the accusation of multiple accounts: this is my first and only account, and no third-party profiles have been registered from my devices or network. Security and support refuse to provide any evidence (IP logs, device matches, or payment information), responding with boilerplate replies that they will not disclose any evidence.

I request Casino Guru mediators to intervene in the dispute, request technical evidence of the violation from the casino, or assist in unblocking the account and full payment of the withheld funds.

17.08.2026 я впервые зарегистрировался на платформе Jetton Games по рекламной ссылке в Telegram. В азартных играх я новичок, о Jetton ранее не знал и никогда не создавал там профилей.

Пополнил баланс на сумму $910 и сделал ставки на спорт, увеличив баланс. При попытке вывести средства всю сумму сразу вывести не дали, сославшись на лимиты. После успешного частичного вывода $1000 казино запросило верификацию личности (KYC). Я оперативно предоставил все необходимые документы, проверка была пройдена, однако сразу после этого аккаунт заблокировали со ссылкой на пункт правил 5.4 (мультиаккаунтинг). Оставшийся баланс в размере $1,360 USD был заморожен.

Обвинение в мультиаккаунтинге категорически отрицаю: это мой первый и единственный аккаунт, никаких сторонних профилей с моих устройств или сети не регистрировалось. Служба безопасности и поддержка отказываются предоставить какие-либо доказательства (логи IP, совпадения по устройствам или платежным данным), отвечая шаблонными отписками, что доказательства они не раскрывают.

Прошу медиаторов Casino Guru вмешаться в спор, запросить у казино технические доказательства нарушения либо посодействовать разблокировке аккаунта и полной выплате удержанных средств.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Is there any chance that someone from your household or using the same IP address also created an account at this casino?
• Did you use any shared device or a shared internet connection while using the casino website?
• Did you use any VPN or IP-masking software to alter your real location while accessing your account at this casino?
• Did you activate any free bonuses or free spins while playing at this casino?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear Qvelsit,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Veronika
Casino.Guru