IceFrog777 Casino - Die Gewinne des Spielers wurden eingezogen.

would love some legal advice around this site.

2 nights ago whilst using a bonus with a make of $1000 withdrawal I won $4317 roughly as per the requirements and if I was to collect I would forfeit any credits over so I collected and waited. the $1000 was paid into my account and the other $3k roughly was forfeited leaving me $0 balance. I went back in and deposited more money $49 to be exact which ment if i were to win I would only get $4979 of the winning max as it was withdrawal amount 100x. So i went into this game and to my surprise there must have been a glitch or something buT I went into the game to find that I was on free spins must of been from the previous time i was playing it. now heres the problem during those free spins I won all up approx 15k I was over the moon couldnt believe it and knowing cause of my deposit I was only going to be able to withdraw 4900k. So i made the decision to withdraw the 15k and accept i was going to loose the 15k but i would still get $4997 so I wwas happy with that. Well the site is now saying that I physically broke there rules and saved the game, this is not physically possible instead I think it could be a glitch there end but they are refusing to pay any of it at all and only gave me back the 49 i put in.

that was a win i physically got and they have taken it all from me. can someone pleas ehelp me to try and got the money back please i won this I cant control how there system works so how can they take this money off me it was there system that failed and i do believe that money should be paid to me.

legally can anyone help me get the money back this is such bullshit.

any advice or help would help please

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with IceFrog777 Casino. Please note we aren't legal representatives and can't provide legal advice. Delaying rounds to circumvent bonus rules is a practice that is forbidden in online casinos. If you circumvented the wagering requirement or the maximum withdrawal limit of the bonus due to your gameplay, we might not be able to assist you.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please share details regarding the bonus you accepted?
• Could you please specify which rules of the casino you were navigating when considering whether to withdraw the 15k or not?
• Could you please share with me your communication with the casino regarding the accusations made against you? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear rea-rules,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru