HITLOTO Casino - Spieler beschweren sich, dass sein Konto gesperrt wurde.

Verification lasted 15 days. After which they without blocked the account. The site support service answered me. Your account has been blocked due to violations of one or more of the Rules of our site. When asked which of the items specifically the casino does not contact.

Верификация длилась 15 дней. После чего они без заблокировали аккаунт. В службе поддержки сайта мне ответили. Ваш аккаунт был заблокирован в связи с нарушениями одного или нескольких Правил нашего сайта. На вопрос какой из пунктов конкретно казино не выходит на контакт.

Dear Сергей,

Thank you very much for submitting your complaint. I am very sorry that you came across a problem like this. I would like to know if you are sure you don’t have another account at this casino. Duplicate account may be the reason for closing your newer account.

Thank you in advance for a reply.

Best regards,

Kristina

Hello, after asking you in 2 days a letter came with an answer. (Hello. You entered the password incorrectly several times, so the system automatically blocked your account for security reasons.) Although, when registering on any site, I write down all the passwords in a notebook. At the moment, the account has been unblocked, but I can’t withdraw money from 11/29. 2019

Здравствуйте после обрашени к Вам через 2 дня пришло письмо с ответом. ( Здравствуйте. Вы несколько раз неверно ввели пароль, поэтому система автоматически в целях безопасности заблокировала Ваш аккаунт.)   Хотя при регистрации на любом сайте я все пароли записываю в тетрадь.    На данный момент аккаунт разблокировали но деньги вывести не могу с 29.11. 2019

We would like to ask Hitloto Casino to comment on this case.

Thanks for your support. I hope my question is resolved in a positive way.

Спосибо за вашу поддержку. Надеюсь мой вопрос решится в положительную сторону.

We would like to ask the Hitloto Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Since we haven’t received any response from the casino regarding the issue, we are forced to close the complaint as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively impact the casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.