Hajper Casino - Aufgrund eines Softwarefehlers wird das Guthaben des Spielers einbehalten.

Due to a software error, my entire balance disappeared just because I opened a game. I have contacted customer service multiple times but without any result. They refer me to the technical department but won't provide any information so I can contact them directly.

I get the feeling they are trying to wear me out by not giving any answers!

Efter mjukvarufel så försvann då hela mitt saldo genom att jag bara öppnade ett spel. Jag har kontaktat kundtjänst flertal gånger men utan resultat. De hänvisar till den tekniska avdelningen men lämnar inte ut uppgifter så jag kan kontakta dem.

Får känslan av att de försöker att trötta ut mig genom att inte lämna några svar!

Dear theresekruse1981,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward your game history to [email protected]? Please highlight the exact time of the incident.

Meanwhile, please check our article explaining "How slot machines are programmed" https://casino.guru/how-slot-machines-work-math#how-are-slot-machines-programmed and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.

Please understand, that without any supporting evidence, we can’t proceed further with this case as it would be close to impossible to confront the casino.

Looking forward to hearing from you. Thank you in advance for your understanding.

Best regards,

Tomas

Dear theresekruse1981,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.