Gratorama Casino - Einzahlung und Boni des Spielers werden nicht gutgeschrieben.

On July 24, 2026, I deposited $29 worth of BTC into this casino. I asked if I could make a deposit with BTC, and they said yes, and that I would receive free spins and a 100% bonus, the standard first-time deposit bonus. So I did. I have to say that they gave me €7 to try the casino, and I had to play it a few times. I played it three more times after sending them my ID, credit card details, and with €200 in my account. They haven't validated my account, and they haven't credited my BTC deposit, let alone given me the free spins and the 100% bonus. They told me via chat that they would reply by email, which they haven't. I spent the €200 in case that was the reason, that they didn't want to pay me my winnings. I was foolish to gamble it, but I didn't want to get involved in this since it was a promotional offer.

The deposit history for the 25th shows there was an attempted withdrawal with the same money, which they have marked as overdue, just like the one I made the day before.

I've sent them a couple of emails and they haven't even replied.

I found out about them through email advertising and thought it was GRATOGANA. I had no problem registering or making a deposit. It showed up in their cashier as "in process," so they have proof of the deposit. The surprise came when I saw it was processed but the record showed it as expired. I have screenshots of everything. Thank you in advance, and I hope you can help me since they aren't even answering me. I've investigated, and it seems the casino does exist because initially, between RANA and GANA, there was a non-existent casino.

thank you

El dia 24 de julio 2026,hice un ingreso de 29 dolares en btc en este casino ,en el que me pregunte si podia hacer un ingreso con btc y me contestaron que si y que me daban tiradas y el 100% ,el bono normal por ser el primer ingreso. Y asi lo hice. tengo que decir que me dieron 7 euros para probar el casino y habia que jugarlo unas cuantas veces , lo jugue tres veces mas cuando les mande DNI ,tarjeta de credito, y con 200 euros en mi caja. ni me han validado la cuenta,y el deposito que hice con btc,me la han dado y menos las tiradas y el 100%. por el chat me digeron que me contestarian por correo . lo cual no han echo. me gaste los 200 por si era eso,que no querian pagarme lo ganado. que fui tonto en jugarlos ,pero no queria entrar en esto ya que era una promocion.

el dia 25 refleja el historial de deposito hubo un intento de cobro con el mismo dinero en el que lo tienen como vencida ,al igual que la que les hice el dia anterior..

les he mandado un par de correos y ni han contestado.

los conoci por propaganda en el correo y pense que era GRATOGANA no tuve ningun problema al registrarme ,ni al hacer el ingreso. salia registrado en su cajero como en proceso,por lo que tienen costancia del ingreso. la sorpresa es cuando veo que esta procesada y en el registro como vencida. tengo pantallazos de todo. os doy las gracias de antemano y espero me podais echar una mano ya que a mi ni me contestan.. he investigado y parece que el casino existe. porque al principio entre la RANA y GANA estaba un casino no existente.

gracias

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Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about the issue you're experiencing.

Unfortunately, I'm having difficulty understanding exactly what happened. Could you please describe the sequence of events in more detail and clarify what the casino's current position is? Please also let us know what outcome you are seeking.

Thank you in advance for your response.

Best regards,

Attila

Hi, I wanted to explain so much that I confused everything. On Friday, July 24th, I made a BTC deposit after speaking with the chat support, just in case there were any problems. They told me there weren't and offered me a bonus, which I accepted. When the deposit process started, I usually check if they were aware of the deposit, as it usually shows as "in process," and then as "processed" when I receive it. I also track its progress on my BTC website so I know when to go to the casino with the deposit made and start playing. Well, my wallet says it's complete, but the casino shows it as expired, even though BTC doesn't expire until the process is finished. In this case, it only showed as received and confirmed. Whatever happened, it was clearly done in bad faith. It was $29 worth of BTC, and what I expect is to get it back in the casino's cashier, of course. I imagine it won't be returned to my wallet or account. That would be ideal, since trust in that casino isn't exactly thriving. I sent you attachments; although they may seem identical, if you look at the deposit history, you'll see the steps I'm referring to. In this case, they marked it as expired, and I assure you it's not even uploaded to the cloud. If it had been rejected, they would have done the same and posted it, and the money would have been returned. They have it, whoever it is. But it's deposited. I don't care about the bonus, and I gambled away what I won that I told you about. I just want what's mine: $29 or BTC. If you need anything I can contribute, no problem. And I'll only respond here to anyone who wants to contact me regarding any matter, whether it's mine or yours. I'll say it again: thank you very much for your support and your work, making it easier for us to carry out these kinds of things, which are so uncomfortable and frustrating. We already lose enough gambling without having to deal with this kind of thing too. Thanks, Attila, and your whole team.

Hola,quise decir tanto que lo revolvi todo. el viernes 24 de julio hice un ingreso en BTC habiendo hablado con el chat ,por si habia algun problema. me digeron quee no lo habia y me ofrecio un bono el cual acepte.. cuando empezo el proceso del deposito,suelo mirar si estan enterados del deposito,ya que suele salir en proceso,y al recibirlo,procesado. en mi sitio de btc tambien lo sigo el como va, asi se cuando dirigirme al casino con deposito echo y a jugar. pues en mi cartera me dicen que esta completado y en el casino,me sale vencida, cuando estamos hablando de BTC que no se vence,hasta que acabe el proceso,en este caso solo cabia recibido y confirmado. Haya pasado lo que haya sucedido a sido con mala fe,esta claro. fueron 29 dolares en Btc, y lo que espero, pues recuperarlos en la caja del casino,claro. a mi cartera o cuenta imagino que no. que seria lo ideal ya que confianza en ese casino como que no tiene buena salud. te mande adjuntos ,aunque parezcan iguales si te fijas en el historial de depositos veras los pasos que te digo. en este caso vencida ponen ellos y te aseguro que ni esta colgado por la nube y si fuera el caso de rechazada lo hubieran echo y puesto . y el dinero hubiera vuelto. lo tienen ellos ,quien sea . pero esta depositado.. el bono me da igual y lo que gane que te puse lo jugue. solo quiero lo mio 29 dolares o BTC. si necesitas algo que pueda aportar ,sin problema. Y solo atendere por aqui a cualquiera que se quiera contactar conmigo respecto a cualquier tema tanto mio como vuestro.. os vuelvo a decir lo mismo ,muchas gracias por vuestro apoyo y vuestro trabajo, haciendonos mas facil llevar acabo este tipo de cosas,que r5esultan tan incomodas y fustrantes. ya perdemos bstante jugando,como para bailar tambien con estas cosas.. Gracias Attila y todo vuestro equipo

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Dear placeboAK,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

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Best regards,

Attila