GoodMan Casino - Der Spieler hat Mühe, seine Gewinne abzuheben.

Only problems with them! I won 100€ a year ago! It took forever to get the money! Now I played again and won €70.13. Wanted to pay out again was rejected! As a reason I should send a picture of my ATM card! That's gibberish! They are legally obliged to pay out my credit! I don't play in these miserable games. Will see my lawyer!

Nur probleme mit denen! Hab vir nem jahr mal 100€ gewonnen! Hat ewig gedauert bis ich das geld bekommen hab! Jetzt hab ich nochmal gespielt, und 70.13€ gewonnen. Wollte wieder auszahlen wurde abgelehnt! Als begründung kommt ich solle ein bild meiner bankomatkarte schiken! Das ist kauderwelsch! Die sind rechtlich dazu verpflichtet mein guthaben auszuzahlen! Ich spiele bei diesen elendigen spielchen nicht mit. Werde meinen Anwalt aufsuchen!

Dear Fabian.K,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise how many days did it take to process the last withdrawal? Also, did you verify your account in the past or is the picture of your card the first and only document the casino requested?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear Fabian.K,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.