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I've been waiting for my payment for 10 days now, I've been on live chat several times every day, and they keep lying to me that they'll start checking any minute now. After three days, that is

After 72 hours, which is supposed to be the maximum payout time, they started saying they were already reviewing my paycheck, only to say after another three days that they would only start reviewing it. In short, they're cheating.

od 10 dni czekam na wypłatę płyta codziennie po kilka razy na live czacie i ciągle mnie okłamują że lada moment przystąpią do sprawdzania. Po trzech dniach czyli

po upływie 72 godzin które mają być maksymalnym czasem wypłaty zaczęli mówić że już przeglądają moją wypłatę po czym za kolejne trzy dni stwierdzili że dopiero zaczną przeglądać. jednym słowem oszukują.

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Dear kszysio,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Attila

I waited 14 days. Then the live chat agent advised me to cancel and request another withdrawal of 600 euros. I did so. I canceled the 999 euro withdrawal and requested another one for 599 euros.

But as I thought, I'm waiting again. Yesterday, the promised maximum 72 hours passed.

Odczekalem 14 dni, Potem agent live chat poradzil mi abym anulowal i zldcil kolejna wyplate do 600e. tak zrobilem. Anulowalem wyplate 999euro i zlecilem kolejną na 599euro.

Ale tak jak myslalem znowu czekam. wczoraj minely obiecane maksymalne 72 godziny.

Dear kszysio, thank you for your response. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Could you please attach a screenshot of your pending withdrawal?

hank you very much in advance for your reply.

Dear kszysio,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear kszysio,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Attila