Glitchspin Casino - Der Antrag des Spielers auf Schließung seines Kontos wird ignoriert.

You can read what I think of this terrible casino from my review. On April 24th, I emailed this dubious casino asking them to close my account because it can only be done via email and the live chat is too incompetent. My email was very clear, direct and not friendly. The casino has been ignoring my email for days and has not closed my account. The live chat tells me to write an email. I tell the live chat that I did this days ago and it ignores me. I am always referred to the email address but no one answers the email and no one cares. I do not want to be registered with this casino and no longer want to have an account here and the casino simply ignores my order to close the account even though I made my request very clear. Where is the player protection here?! The casino should finally close my account.

Was ich von diesem schrecklichen Casino halte, kann man an meiner Bewertung lesen. Ich habe am 24.04 dieses unseriöse Casino per Mail gebeten mein Konto zu schließen weil es nur per Mail geht und der Livechat zu inkompetent dafür ist. Meine E-Mail war sehr deutlich und direkt und nicht freundlich. Das Casino ignoriert meine Mail seit Tagen und schließt mein Konto nicht. Der Livechat sagt ich soll eine Mail schreiben, ich sage dem Livechat das habe ich bereits vor Tagen das wird ignoriert ich werde immer nur auf die Emailadresse verwiesen aber niemand antwortet per Email keiner kümmmert sich darum. Ich will in diesem Casino nicht registriert sein ich will hier kein Konto mehr haben und das Casino ignoriert einfach meinen Befehl das Konto zu schließen obwohl ichich sehr deutlich geäußert habe. Wo ist da bitte der Spielerschutz?! Das Casino soll endlich mein Konto schließen.

Dear Gehtdixhnixan,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem.

First, I’d like to clarify the difference between account closure and self-exclusion:

• Closing an account is a simple process with minimal impact—players can reopen their accounts at any time, and the casino has no ongoing obligations toward them.
• Self-exclusion, on the other hand, comes with stricter restrictions. When a player successfully requests self-exclusion, the casino agrees not to reopen the account, except under specific circumstances (such as after a cooling-off period, but never for players with gambling problems).

Could you please specify the reason for closing your account? Additionally, would you be so kind as to forward me the account closure requests you sent to the casino along with the casino's responses? You can send them to me at veronika.f@casino.guru.

Thank you in advance for your cooperation.

Best regards,

Veronika

Hello, it can be closed, it's been resolved, thank you.

Hallo, kann geschloßen werden hat sich erledigt danke.

Dear Gehtdixhnixan,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Veronika Fritz

Casino.Guru