GG.BET Casino - Der Spieler hat sein Passwort für das Casino-Konto vergessen.

i forgot my password and i tried four times to put in, but it was wrong, the casino banned my ip address and locked my account

just stay away from this casino

Dear nikolasg21,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise how long ago you registered your account and if you’ve completed the account verification successfully? Have you received any successful withdrawals from this casino in the past? Were your winnings accumulated with or without an active bonus, please?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Yes i know that, i forgot em

Just i want to unblock me so i can change the password from my mail and send all the nrcessary kyc you need

Could you please advise, nikolasg21, if your winnings were accumulated with or without an active bonus?

Dear nikolasg21,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.