Gambloria Casino - Das Spielerkonto wurde zu Unrecht geschlossen.

After converting the bonus money into real money, having met the wagering requirements set out in the terms and conditions, I requested a withdrawal. A multitude of requests for documents began, but I always sent everything. Once my account was verified, I requested a withdrawal, but it was canceled and my account was closed without any explanation. Now, several days later, I'm still being asked for the same documents, and the situation doesn't seem to be resolved.

Dopo aver trasformato i soldi bonus, in saldo reale, soddisfacendoci requisiti di puntata previsti dai termini e condizioni, ho richiesto un prelievo. Sono iniziate una moltitudine di richieste di documenti, ho sempre inviato tutto. Una volta verificato il mio conto, ho richiesto il prelievo, mi é stato annullato, chiuso il conto senza alcuna spiegazione. Ora, dopo svariati giorni, mi vengono richiesti continuamente gli stessi documenti, e la situazione non sembra sbloccarsi.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Gambloria Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• How did you learn about your account being blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas