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IN A GAME BY AMUNSET 29 GLOSSY HOT LINK, IN A SPEND THAT WAS TO BE RETURNED THE AMOUNT OF 800 EUROS, 8 EUROS WERE RETURNED... I CONTACTED THEM IMMEDIATELY, SENT A SNAPSHOT AND THEY HAVE ME WAITING

ΣΕ ΠΑΙΧΝΙΔΙ ΤΗΣ AMUNSET 29 GLOSSY HOT LINK ΣΕ ΓΥΡΙΣΜΑ ΠΟΥ ΕΠΕΡΠΕ ΝΑ ΑΠΟΔΩΘΕΙ ΤΟ ΠΟΣΟ ΤΩΝ 800 ΕΥΡΩ ΑΠΟΔΟΘΗΚΑΝ 8 ΕΥΡΩ... ΕΠΙΚΟΙΝΩΝΗΣΑ ΜΑΖΙ ΤΟΥΣ ΑΜΕΣΩΣ ΕΣΤΕΙΛΑ ΣΤΙΓΜΙΟΤΥΠΟ ΚΑΙ ΜΕ ΕΧΟΥΝ ΣΤΟ ΠΕΡΙΜΕΝΕ

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Frumzi Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please share any supporting evidence of the win not being credited to your balance, such as screenshots, videos of your gameplay, and your game history?
• Could you please specify when the incident occurred?
• Could you please share with me your communication with the casino regarding the incident? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Good morning, first of all, I need to fix the game, it's the 20 glossy hot link from amusten, the winning line according to the provider's information was 14, the game was automated, so I don't have a screen save, but I've spent many hours and money on this particular game and I know its winning lines very well, so I immediately spoke to live support and asked them to provide me with a specific spin with all the information I provided them, which is being sent to you now.... Here is the ID, the time, and all the other information.

Καλημέρα καταρχήν να διορθώσω το παιχνίδι είναι το 20 glossy hot link της amusten η νικητήρια γραμμή σύμφωνα με τις πληροφορίες του παρόχου ήταν 14 το παίξιμο ήταν αυτόματοποιημένο για αυτό δεν έχω και screensave έχω όμως δαπανίσει πολλές ώρες και χρήματα στο συγκεκριμένο παιχνίδι και ξέρω πολύ καλά της νικητήριες γραμμές γι αυτό μίλησα αμέσως με τη ζωντανή υποστήριξη και ζήτησα αυτή να μου παρέχουν τώρα συγκεκριμένο γύρισμα με όλες τις πληροφορίες που τους παρήχα τις οποίες σας τις στέλνονται εσάς τώρα.... Εδώ υπάρχει το id η ώρα και όλες οι υπόλοιπες πληροφορίες

Thanks for sharing this information.

Based on the provided information, we are unable to ask the casino to credit you 800€ instead of 8€.

• Did the casino conclude its investigation of the game round you submitted for review to them?
• Did the casino reach a conclusion after its review of your gameplay?

Please let me know.

GOOD AFTERNOON YES THEY REPLYED BY EMAIL AND THEY DO NOT ACCEPT MY CLAIM THEY DO NOT PROVIDE ME WITH A SNAPSHOT OF THE FILMING....I SUSPECTED FROM THE BEGINNING THAT THEY WOULD NOT HOLD ME RIGHT......I CONCLUSION THAT I CAN NO LONGER TRUST THE WEBSITE - FRUMZI SOFTWARE

ΚΑΛΗΣΠΕΡΑ ΝΑΙ ΑΠΑΝΤΗΣΑΝ ΜΕ EMAIL ΚΑΙ ΔΕΝ ΔΕΧΟΝΤΑΙ ΤΟΝ ΙΣΧΥΡΙΣΜΟ ΜΟΥ ΔΕΝ ΜΟΥ ΠΑΡΕΧΟΥΝ ΣΤΙΓΜΙΟΤΥΠΟ ΤΟΥ ΓΥΡΙΣΜΑΤΟΣ....ΑΠΟ ΤΗΝ ΑΡΧΗ ΥΠΟΨΙΑΖΟΜΟΥΝ ΟΤΙ ΔΕΝ ΘΑ ΜΕ ΔΙΚΑΙΩΣΟΥΝ......ΚΑΤΑΛΗΓΩ ΟΤΙ ΔΕΝ ΜΠΟΡΩ ΠΛΕΟΝ ΝΑ ΕΧΩ ΕΜΠΙΣΤΟΣΥΝΗ ΣΤΗΝ ΙΣΤΟΣΕΛΙΔΑ - ΛΟΓΙΣΜΙΚΟ ΤΟΥ FRUMZI

Hello ARTOULIN,

We would like to update you that due to Tomas, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Tomas has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Tomas will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Thanks for your reply.

Since the records of your win you shared specify only 8€, there is no evidence of contradiction we could use to ask for more on your behalf.

If you happen to recover additional evidence that supports your version of events, don't hesitate to contact us again, and we'll do our best to assist you.

Due to the aforementioned reasons, we will now proceed to reject this complaint. Thank you for your understanding. I am genuinely sorry that we were not able to assist you more effectively in this particular situation, as we always aim to help players resolve their issues whenever possible.

Please remember that you are welcome to contact us again if you run into any problems with this or any other casino in the future. Whether it is a question, a concern or a new issue that needs to be looked into, our team is here and ready to support you.