Frumzi Casino - Der Rückzug des Spielers hat sich verzögert.

Good evening! A month ago I won a good amount at the frumzi casino. Since I identified the account and withdrawals started coming into my bank account normally, I reached the limit for the month. There are still 12,000 left, I have made a withdrawal request of €500 on 2/7 and two other withdrawal requests of €500, until today they tell me the same thing that there is a workload and the like. It has been 15 days and I have not seen any money this month. I want my money.

Καλησπερα! Πριν απο εναν μηνα κερδισα ενα καλο ποσο στο καζινο της frumzi. Εφοσον ταυτοποιησα τον λογαριασμο και αρχησανε μπαινανε οι αναληψεις κανονικα στον τραπεζικο μου λογαριασμο, εφτασα το οριο του μηνα. Εχουν μεινει ακομα 12.000 εχω κανει αιτημα αναληψης 500€ 2/7 και αλλα δυο αιτηματα αναληψης 500€, μεχρι και σημερα μου λενε το ιδιο πραγμα οτι υπαρχει φορτος εργασιας και τα σχετικα. Εχουν περασει 15 μερες και χρηματα δεν εχω δει αυτο τον μηνα. Θελω τα χρηματα μου.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so that I can understand the whole situation completely.

Have you made any successful withdrawals before?

Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

Has the casino customer support explained the delay in processing your payments?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Veronika

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

Yes, I have made successful withdrawals last month! Here you will see that the account is verified.

without active bonuses, the profits are!

This has been their explanation for the past 10 days!

BUT THIS MONTH THEY STOPPED PAYING ME MONEY.

Ναι εχω κανει επιτυχημενες αναληψεις τον προηγουμενο μηνα! Εδω θα δειτε οτι ο λογαριασμος ειναι επαληθευμενος.

χωρις ενεργο μπονους ειναι τα κερδη!

αυτη ειναι η εξηγηση τους εδω και 10 μερες!

ΑΠΛΑ ΑΥΤΟΝ ΤΟΝ ΜΗΝΑ ΣΤΑΜΑΤΗΣΑΝΕ ΝΑ ΜΟΥ ΒΑΖΟΥΝ ΛΕΦΤΑ.

Update: 23/7 today, nothing yet about the withdrawals I've been expecting since 2/7. The answers are the same, they tell me to be patient!

Ενημερωση: 23/7 σημερα τιποτα ακομα για τις αναληψεις που περιμενω απο 2/7. Οι απαντησεις ιδιες, να κανω υπομονη μου λενε!

Thank you very much for providing all the necessary information. I will now transfer your complaint to my colleague Kubo (jakub.m@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Dear znsgate774,

It’s a pleasure to e-meet you. My name is Kubo, and I’ll be handling your complaint moving forward.

If there have been any updates or new developments since your last message, please don’t hesitate to share them with me.

In accordance with our standard procedure, I’d like to invite a representative from Frumzi Casino to join this conversation. Their participation will help ensure a smoother and more efficient resolution of your case.

Dear Frumzi Casino,

Could you kindly provide detailed information regarding the player's issue? Specifically, I would appreciate it if you could clarify the reasons behind the delay in processing the player's withdrawal.

Thank you in advance for your cooperation and prompt response.

Best regards,

Kubo

Good evening dear KOUMBO! I'm glad for our communication too! The answers are the same, there is nothing new! My withdrawals from 2/7, 3/7 and 9/7 have not yet arrived!

Καλησπερα αγαπητε ΚΟΥΜΠΟ!χαιρομαι και εγω για την επικοινωνια μας! Οι απαντησεις ιδιες, δεν υπαρχει καποιο νεο! Οι αναληψεις μου απο 2/7,3/7 και 9/7 δεν εχουν μπει ακομα!

Dear znsgate774,

We would like to kindly inform you that we are checking the issue with the relevant team and we will update you as soon as possible.

Thank you so much for your patience.

Kind regards,

Frumzi casino team

UPDATE 29/7 today, no money has been received yet, the response from frumzi is the same.. nothing has changed.. I'm sorry.

ΕΝΗΜΕΡΩΣΗ 29/7 σημερα δεν εχουν μπει χρηματα ακομα, η απαντηση απο την frumzi η ιδια.. δεν εχει αλλαξει τιποτα.. λυπαμαι.

Update: Today I received all 3 withdrawals! Thank you guru, I want you to leave my complaint open please until I make all the withdrawals from the available balance of my frumzi account. We still have a long way to go and I want you to be by my side. Thank you all!

Ενημερωση: Σημερα μου μπηκανε και οι 3 αναληψεις! Σε ευχαριστω guru, θελω να αφησεις ανοιχτο το παραπονο μου σε παρακαλω μεχρις οτου κανω ολες τις αναληψεις απο το διαθεσιμο υπολοιπο του λογαριασμου μου στην frumzi. Εχουμε πολυ δρομο ακομα και θελω να ειστε διπλα μου. Σας ευχαριστω ολους!

Dear znsgate774,

I hope you're doing well.

I’m pleased to hear that your initial withdrawals have been successfully processed. Have there been any updates since then? Were you able to request or receive any additional withdrawals?

Thank you, and I look forward to your response.

Good evening!!! I have requested 3 withdrawals of €500 from 30/7, 31/7 and 1/8 respectively.. I have not received any money until today..

Καλησπερα!!! Εχω ζητησει 3 αναληψεις των 500€ απο 30/7, 31/7 και 1/8 αντιστοιχα.. δεν εχω λαβει χρηματα μεχρι σημερα..

Same thing again, dear Koumbo! Same delays, 5 working days have passed and still nothing...

Παλι τα ιδια αγαπητε Κουμπο! Παλι καθυστερησεις, εχουν περασει 5 εργασιμες και τιποτα ακομα...

Dear znsgate774,

It appears that your withdrawals are being processed, though at a slower pace than expected. Could you please confirm whether your most recent withdrawals have been completed and if you have received the funds?

Withdrawals continue normally at a very slow pace. Long delay. I have received some money but it is taking a long time.

Οι αναληψεις συνεχιζονται κανονικα με παρα πολυ αργο ρυθμό. Μεγαλη καθυστερηση. Εχω λαβει καποια χρηματα αλλα αργουν πολυ.

Hello all,

Dear znsgate774, we inform you that the two of your three last withdrawals have been completed successfully and rest assured that the third one will be completed very soon.

We really thank you for your patience till now. It is appreciated from your side!

Best regards,

Frumzi casino team

Dear Frumzi Casino,

Thank you very much for the good news.

Dear znsgate774,

It now seems that the rest of your balance will be paid out in the following business days. Please stay in touch and let me know once the withdrawal has been completed.

Thank you.

Dear player,

We would like to inform you that your rest three withdrawals were completed today.

Thank you for your patience till now! Rest assured that we try our best so all of your withdrawals are completed at the soonest time.

Kind regards,

Frumzi casino team

Good evening everyone! The withdrawals continue normally, in the last 2 weeks frumzi has been meeting the deadlines! I hope it continues at this pace. Thank you!

Καλησπερα σε ολους! Οι αναληψεις συνεχιζονται κανονικα, τις τελευτεαιες 2 εβδομαδες η frumzi ικανοποιει τα χρονικα πλαισια! Ελπιζω να συνεχισει με αυτον τον ρυθμο. Ευχαριστω!

Dear znsgate774,

I’m glad to hear that things are moving in the right direction. I’m reaching out after a week to check whether all of your remaining withdrawals have already been processed and received. Could you please confirm this? If not, could you let me know the amount you still have pending for withdrawal?

Thank you!

Dear player,

We would like to inform you that another three withdrawals have been completed.

Thank you again for your patience while we are waiting for the rest requests.

Kind regards,

Frumzi casino team

There are still 5,500€ left, I am making multiple withdrawals of 500€. Everything is going well, I hope this rhythm continues from frumzi..

Εχουν μεινει ακομα 5.500€, κανω πολλαπλες αναληψεις των 500€. Ολα πανε καλα, ελπιζω να συνεχιστει αυτος ο ρυθμος απο πλευρας frumzi..

Dear player,

Three withdrawals more have been completed successfully. We kindly ask you for some more patience till the rest withdrawals are being completed.

Thank you again for your understanding.

Best regards,

Frumzi casino team

Correct, the three withdrawals were completed, I made another 3, one was canceled without a reason, you told me that it was the provider's fault, while I spoke to my bank and no transaction was canceled by the bank. I'm waiting for the money to arrive.

Σωστα οι τρεις αναληψεις ολοκληρωθηκαν, εκανα παλι αλλες 3, η μια ακυρωθηκε χωρις λογο, μου ειπατε οτι φταιει ο παροχος ενω μιλησα με την τραπεζα μου και δεν ακυρωθηκε καμια συνναλαγη απο την πλευρα της τραπεζας. Περιμενω να μπουν τα χρηματα

Dear znsgate774,

Your last two withdrawals have been completed successfully. Please, rest assured that your three more pending withdrawals will be completed the soonest from the payments team. Kindly be informed that it does not seem to be any issue.

We really thank you for your patience and understanding.

Best regards,

Frumzi casino team

Hello all!

Dear znsgate774,

We are happy to inform you that you last three withdrawals have been completed successfully.

Thank you for your patience till now and we wish you a great day ahead!

Best regards,

Frumzi casino team

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear znsgate774,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Kubo