Forbes Casino - Die Spielerin beschwert sich, dass sie keine Freispiele erhalten hat.

Good day,

within the bonus calendar of March 16, I have not yet been answered by casino support. It was an action: for spinning 5000,- in the game Rich Kittens you get 50FS on games from Apollo.

I met the conditions for the rollover, because I inquired about the rolled-over amount from support. However, no FS was credited to me and no one responded to my question.

Dobrý den,

v rámci bonusového kalendáře ze 16. března mi dosud nebylo odpovězeno podporou casina. Jednalo se o akci: za protočení 5000,- ve hře Rich Kittens dostanete 50FS na hrách od Apolla.

Splnila jsem podmínky protočení, protože jsem se o protočené částce informovala u podpory. Žádné FS mi ale připsány nebyly a na můj dotaz už nikdo nereagoval.

Dear retizak,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise which exact bonus you have tried to redeem? Have you tried to communicate this issue with the casino directly? Did you receive any explanation why your Free Spins haven’t been activated?

If there's any relevant communication please forward it to petronela.k@casino.guru.

Meanwhile, please understand, that we can’t penalize the casino for not giving you a bonus automatically.

Thank you in advance for your reply and I hope we will be able to help you as soon as possible.

Best regards,

Petronela

First, I asked the online support why I was not credited with free spins after completing the spin. The answer was that I should fill out a form in the client area. So I did and I'm still waiting for an answer.

Nejdříve jsem se dotazovala online podpory, proč mi po splnění protočení nebyly připsány volné zatočení. Odpověď byla, že mám vyplnit formulář v klientské zóně. Tak jsem učinila a stále čekám na odpověď.

Thank you, retizak, for your reply. Is there any relevant communication that you could forward t me, please? Can you forward a screenshot or specific link of the promotional offer too?

Dear retizak,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.