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They said it would take 3 to 5 days to receive my winnings. I spoke to someone in the chat, and they told me it’s still in the queue, even though it has been over a week now.

Falaram que em demorava de 3 a 5 dias para pagarem os ganhos ,falo no chat e eles falam que está na fila ainda sendo que já faz mais de uma semana

Hello Freitag1984,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with FEZbet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

Yes, it's ok, I talk to chat and they say it takes 3 to 5 days but I made a withdrawal request for the 20th and so far they haven't paid, they just say it's in the queue

Sim já está ok falo com o chat eles falam que leva de 3 a 5 dias mas fiz o pedido de saque do 20 a até agora não pagaram só falam que está na fila

Dear Freitag1984,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.