Exclusive Casino - Der Rücktritt des Spielers wurde abgelehnt und falsch weitergeleitet.

I request for withdrawal $1400 two weeks ago and today they approved $200 and this $200 they send to someone I don't know they send or not because they send me e-mail for this transaction but it was not my Bitcoin wallet address..it's all scam ,I am going to Lodge complaint against this casino at gambling licence authority

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Exclusive Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please share with me the evidence regarding the withdrawals made by the casino?
• Could you please explain in more detail whether you made previous successful payouts from the casino and how you provided payment information for the casino to process them?
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino when you contacted them regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

My kyc everything is done there. My account is fully verified, so my first withdrawal amount was $300 in my bank account, whereas I had made a withdrawal request of $880, without discussing with me the casino deducted $80 bonus saying something and returned the $500 balance to my account, then I played with the balance money and won, my balance was $1420 when I made a second withdrawal request of $1400. After waiting for 2 weeks the casino approved only $250 and again deposited the balance money in my account. While it is clear in the terms and conditions that a player can withdraw up to $20000 monthly, but the casino will pay only up to $20000 in a week until $20000 is completed.

Exclusive Casino is the worst casino in the universe, allowing players to withdraw a maximum winning amount of $250-$300. You'll have to wait 10 business days after the request is submitted before you can receive it. The casino doesn't care if a player submits a withdrawal request for $1,000 or more, but approval will only be granted up to $250.

My kyc everything is done there. My account is fully verified, so my first withdrawal amount was $300 in my bank account, whereas I had made a withdrawal request of $880, without discussing with me the casino deducted $80 bonus saying something and returned the $500 balance to my account, then I played with the balance money and won, my balance was $1420 when I made a second withdrawal request of $1400. After waiting for 2 weeks the casino approved only $250 and again deposited the balance money in my account. While it is clear in the terms and conditions that a player can withdraw up to $20000 monthly, but the casino will pay only up to $20000 in a week until $20000 is completed.Edited

If you have $1000 casino balance and you want to withdraw then you will have to wait for minimum 45 days to withdraw $1000. Your $1000 can be withdrawn in 45 days but in 45 days.

Did you hear about any other casino who followed the same rules , I think none of casino ,just Rank-1 Worst Casino Exclusivecasino.com

Because this casino have no money for payouts

My Third withdrawal request is in pending, this time I put withdrawal request for just $500 and still I have $1400 casino balance after this $500 request.. but I know they will never approved more than $250 in 2 weeks waiting period

I want to withdrawal my all money from this casino at one time ,but they will never approved. This casino give all wrong information about withdrawal policy on internet.and same some Casino expert sites promote this casino without knowing any withdrawal process.Players always trust casino expert sites before selecting a casino to play. If the casino experts themselves provide inaccurate information, who will players trust? Because casino experts are the ones who tell us which casinos have good reviews and which ones have bad reviews.

All these pictures provide the information Casino withdrawal policy and still my account is activated on my name and still my $500 withdrawal request is pending and after withdrawal request of $500 my current balance is $1601

I want to withdrawal my all money $500+$1601= $2101

But I know I need to wait minimum 2 months for withdrawal this money because in ever two weeks this Casino will approve only $250 maximum

Hello Indygill,

We would like to update you that due to Tomas, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Tomas has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Tomas will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Thanks for your replies.

• Kindly explain whether the information in your first post is relevant to your complaint or whether the issue only concerns a delayed payout of your winnings.
• Please explain whether you contacted the casino support and received any response regarding the reason your payout is delayed, and how the casino addressed the issue you described initially, if necessary.
• Send your interaction with support to me for review. My email is tomas@casino.guru

Looking forward to your reply.

Dear Indygill,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru