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I have requested a payout of €620 via my finity. Unfortunately this did not arrive. Please help.

Ich habe eine Auszahlung angefordert von 620€ über my finity. Diese ist leider nicht angekommen. Bitte um Hilfe.

Dear schwanni,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that your payment is still pending inside the account without being processed? Could you please specify how many days ago was your withdrawal requested? Was your account successfully verified in the past?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

The case is settled. got my money There was probably a technical problem. Many thanks for your help.

Der Fall ist geklärt. Habe mein Geld bekommen. Es gab wohl ein technisches Problem. Vielen Dank für eure Mühe.

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, schwanni, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru