Eldoah Casino - Die Auszahlung des Spielers verzögert sich.

The money is not withdrawn.

I requested a withdrawal, but it has been 5 days since then

Ignore all emails, chats, VVIP lines, etc.

Receive a 500,000 deposit bonus,

Starting at 1.5 million

Withdrawal of 2.6 million yen

There should be no opposite bets, etc.

出金されない。

出金要請したが、されず5日経過

メール、チャット、vvipライン等全て無視、

50万の入金ボーナスもらい、

150万にてスタート　

260万にて出金

オポジットベット、等はしていないはず。

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Eldoah Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Is your account accessible to you? Can you log in and play?
• What games did you play to accumulate your winnings in the casino? (slots, live/table games, betting on sports)
• Could you please share a description, a link, or a screenshot of the bonus you activated any played?
• Have you completed the verification process in the casino?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear h07220714,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru