DoradoBet Casino - Die Rücknahme des Spielers hat sich verzögert.

I made a withdrawal on June 18th and 4 days ago I contacted Doradobet's chat support and they didn't give me a solution regarding the 80,000 pesos I withdrew. The withdrawal was rejected and the money disappeared and never reappeared in my gaming account.

Hice un retiro el 18 de junio y hace 4 días hablé al chat de doradobet y no me daron solución se los 80000 pesos que retire, el retiro lo rechazaron y el dinero desapareció y no apareció más en la cuenta del juego

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with DoradoBet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Is your player's account accessible to you?
• Are there any records of your payouts visible? Would you be able to share a screenshot of the payout and its status?
• Did the casino confiscate your balance to your knowledge?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino when you attempted to seek assistance? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

•If I have access to the account

If there is a visible record of the payment that was rejected

If the casino confiscated my balance

° I played on the slot machines

I managed to complete the rollover with my balance

•Si tengo acseco a la cuenta

°Si hay registro visible del pago que fue rechazado

°Si el casino confiscó mi saldo

° jugué en las tragaperras

° logré completar el rollover con mi saldo

Thanks for your reply.

Could you please share your conversation with the representatives from Instagram you refer to in your post?

Could you please specify which bonus you activated on your account? Please share a screenshot of the bonus offer or any similar details.

Send the information to my email at tomas@casino.guru or post screenshots here.

Dear Katherine2217,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Yes, I replied and sent everything to the indicated email address.

tomas@casino.guru I sent everything he asked me for to that email address.

Si respondí mandé todo al correo indicado

tomas@casino.guru a ese correo mandé todo lo que me pidió

Thanks for your reply and the information provided via email.

According to the explanation you were given, the block is temporary due to verification of your activity.

• Has the casino concluded its investigation, and have you regained access to your player's account?

Please share with me any news regarding the case.

Looking forward to your reply.

Dear Katherine2217,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru