DAZN Bet - Das Spielerkonto wurde aufgrund von Einzahlungsproblemen geschlossen.

I registered at this casino, deposited money, and clicked instant verification. Although it didn't verify my account, I played and won. I tried to verify again, and they blocked my account. I won the money with my own funds, without any bonus. They've already asked for a bank statement to process the transfer, and now they say I need to verify. They sent me a link that only lasts 45 minutes and says that if the time expires, I should contact their chat support. I contacted them, and the chat support kept sending me to their email, and the email support kept sending me back to the chat support, and now they're not even responding.

Me registre en este casino e ingresé dinero y le di a verificación al instante aunque no me verifico jugue y gane volvo a dar a verificación y me bloquearon la cuenta, gane el dinero con lo mio, sin bono, ya me an pedido extracto bancario para hacer la transferencia y ahora dicen que me debo verificar. Me mandan un enlace que solo dura 45 min y pone que si pasa el tiempo contacte con el chat, contacto y los del chat me mandan al correo y los del correo al chat y ya ni me responden.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with DAZN Bet.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• How did you learn about your account being blocked?
• Have you provided any documents to the casino for verification, such as the bank statement the casino requested?
• Are there any obstacles to providing the documents the casino requested?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I registered and the next day or the day after they blocked me.

I found out why it said I was blocked when I logged in, and they sent me an email which I've attached.

I have provided an extract.

I have delivered everything they asked me to.

Sports betting.

I achieved my balance without a bonus, with my own money.

I am writing to you now because I still need to be verified, which I have already done twice, and they tell me there is a problem that is taking a long time in the chat and by email they tell me to write to the chat so that they give me the verification link again.

Me registré y al día siguiente o el otro me la bloquearon.

Me enteré por qué al entrar ponía que estaba bloqueada, y me mandaron un correo que se lo adjunto.

He proporcionado extracto.

He entregado todo lo que me an pedido.

Apuestas deportivas.

Mi saldo lo logre sin bono, con mi dinero.

Ahora les escribo por qué falta verificarme que ya lo e hecho dos veces y me dicen que hay un problema que está tardando esto en el chat y por correo me dicen que escriba al chat para que me den el enlace de verificación de nuevo.

Thank you for your patience throughout the complaint process.

Please understand that if your account has been blocked and you have only placed bets on sports betting, the casino may have detected certain activity that led to this decision. Unfortunately, we don’t have enough expertise or access to tools that would allow us to properly evaluate disputes related to sports betting.

This means we wouldn’t be able to correctly interpret the results of the casino’s internal investigation or fairly assess the situation from both sides. Please know that we do not consider your complaint to be unjustified — we simply aren’t in a position to judge it appropriately.

We would genuinely like to assist you further, but given the circumstances, it is not possible at this time. With that, we are now forced to close this complaint.

We’re sorry we couldn’t help you resolve this issue, but please don’t hesitate to reach out to us in the future if you encounter any problems with this or any other casino. We’ll be more than happy to do our best to assist you.

Best regards

Tomas