Dafabet Casino - Das Spielerkonto wurde geschlossen.

Dear Sir/Madam,

I am filing an urgent complaint against regarding the closure of my account, denial of login access, and the withholding of my funds totaling ₹343,948 INR.

Account Details:

Username: BANEYE

I am now completely unable to log into my account, as it has been closed by Dafabet without any valid justification. Prior to this, my withdrawals were disabled, and I was unable to access my funds.

Dafabet falsely claimed that I reported unauthorized access to my account — which is completely untrue. I want to clearly state:

I NEVER reported any unauthorized access

All activities on the account were performed by me only

There has been no suspicious or fraudulent activity

My account balance was valid and intact before closure

Instead of resolving the withdrawal issue, Dafabet has escalated the situation by closing my account and blocking my access entirely, making it impossible for me to even view or withdraw my funds.

This action is completely unjustified and raises serious concerns about the safety of player funds. Closing an account with a significant balance and denying login access without proper explanation is unacceptable and may amount to wrongful confiscation.

I formally request immediate intervention and demand:

Restoration of my account access OR manual processing of my withdrawal

Immediate release of my full balance of ₹343,948 INR

A clear, written, and evidence-based explanation for:

Withdrawal being disabled

False claim of unauthorized access

Sudden account closure and login restriction

If this matter is not resolved promptly, I will escalate further to:

Relevant licensing authorities

Consumer protection bodies

Public dispute platforms

I am ready to provide all supporting documents, including:

Screenshots of account balance (before closure)

"Withdrawal Disabled" proof

Emails from Dafabet

KYC verification documents

This situation has caused me serious financial stress, and I expect urgent resolution.

Kindly assist me in recovering my funds at the earliest.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Dafabet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the issue when trying to resolve it? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Baneye,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru