Coins.Game Casino - Das Spielerkonto wurde ohne Angabe von Gründen geschlossen.

I created my account a short while ago, made a first deposit of 100 reais, played for a while and withdrew. The withdrawal went through normally, so I trusted the platform. After that, I made a deposit of 600 reais. I played a lot and withdrew 900 reais, then they asked for document verification. When they approved it, I withdrew again, and this time they asked for address verification. I was waiting for their verification for weeks and the support always gave me the same answer. While I was waiting, I bought a 900-real bonus from "Le bandit" at hacksaw and won 3,800 reias. Today I woke up and they blocked my account. They can't even say why they blocked it, they just claim something about multiple accounts and that I didn't comply with the terms and conditions. If anyone can help me.

Criei minha conta faz pouco tempo, fiz um primeiro depósito de 100 reais joguei um pouco e saquei. Caiu normalmente o saque, então confiei na plataforma. Após isso, fiz um depósito de 600 reais. Joguei bastante e saquei 900 reais, então pediram verificação de documento. Quando aprovaram saquei novamente, e pediram verificação de endereço dessa vez. Estava semanas aguardando a verificação deles e sempre era a mesma resposta que o suporte dava. Nesse tempo que estava aguardando comprei um bônus de 900 reais no "Le bandit" da hacksaw e ganhei 3.800 reias. Hoje acordei, e bloquearam minha conta. Não sabem nem dizer porque bloquearam, só alegam algo sobre múltiplas contas e que descumpri os termos e condições. Se alguém puder me ajudar.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Is there any chance that someone from your household or using the same IP address also created an account at this casino?
• Have you used any VPN or IP-masking software to alter your actual location while accessing the casino website?
• Is there any possibility that you already had an account at Coins.Game Casino in the past, and you have now created a new one?
• Please forward me the email you received from the casino after your account was blocked at veronika.f@casino.guru.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika