Casino MGA - Der Spieler hat Mühe, seine Gewinne abzuheben.

Hello, I really won there once, I stuck to everything and wanted to have €4000 paid out. After about a year I asked again and was told I should try again, there were problems and the money was credited back to me.

then I tried it again on January 26th, 2022 and waited but nothing happened. I still have before me then pay out 2500 of the 4000 euro again if that works if 250 don't even arrive.

Mfg Michael

Hallo ich habe dort mal richtig gewonnen habe mich an alles gehalten und wollte mir 4000€ ausbezahlen lassen. nach ca. einem jahr fragte ich wiedermal nach da wurde gesagt ich solle es nochmal probieren es gäbe probleme und mir wurde das geld wieder gutgeschrieben.

dann probierte ich es nochmal am 26.01.2022 und warte es kommt aber nix. hab noch vor mir dannach nochmal von den 4000 euro 2500 ausbezahlen zulassen ob das klappt wenn 250 nichtmal ankommen.

mfg michael

Dear Michael,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if your account has been fully verified? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?

Please understand, without verifying your account, you won’t be entitled to any withdrawals. However, I believe we will be able to help you to resolve this issue and receive your winnings as soon as possible.

Looking forward to hearing from you.

Best regards,

Petronela

Dear Michael,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.