Bruno Casino - Das Spielerkonto wurde geschlossen.

Hello and welcome.

I'm having trouble withdrawing €1,500 from Bruno Casino. It all started a week ago, on July 5, 2026. My account was successfully verified. I sent them all the documents they needed...the response was that the account was verified, but they're closing it, citing the terms and conditions that allow them to close it without providing a reason. I then received an email that my funds had been sent and were on their way to my bank account. In the meantime, I've been in contact both via chat and email, and they assured me that everything was fine. Today is July 13, 2026, and I haven't received the money or a specific response. They ask me to send a bank statement every 12 hours, which I do. I have all the emails from Bruno Casino support for review, including screenshots of the chat. I'd appreciate any help.

Witam serdecznie.

Mam problem z wypłatą kwoty 1500 euro z Bruno Casino. Wszystko zaczęło się tydzień temu 05.07.2026. Moje konto zostało zweryfikowane pozytywnie. Przesłałem im wszystkie dokumenty jakie potrzebowali…informacja zwrotna konto zweryfikowane ale je zamykają powołując się na regulamin że mogą zamknąć bez podania przyczyny. Następnie dostałem informację drogą mailową że moje środki zostały wysłane i są w drodze na moje konto bankowe. W międzyczasie kontaktowałem się i przez chat i drogą mailową gdzie zapewniano mnie że wszystko jest w najlepszym porządku. Dzisiaj mamy 13.07.2026 i nie ma ani pieniędzy ani konkretnej odpowiedzi. Co jakieś 12 godzin każą dosyłać wyciąg bankowy co oczywiście robię. Posiadam wszelkie maila od support Bruno casino do wglądu jaki o screeny z czatu. Bardzo proszę o jakąś pomoc

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• What types of games did you play at this casino to accumulate your winnings of €1,500?
• Have you made any successful withdrawals from this casino before?
• Which documents did you submit to the casino for the verification of your account?
• Did you accumulate your winnings with or without a bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Patryk1978,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Veronika