Boomerang-Bet Casino - Das Spielerkonto wurde geschlossen und die Gewinne gesperrt.

Good afternoon. After sending me to verify my account a thousand times, this casino has decided to close it with all my winnings inside. For a week now, they've only been telling me not to worry, that they need to speak to the manager, etc. Only AI answers. I don't know what to do anymore, but it totally sounds like a scam.

Buenas tardes. Después de mandarme verificar mi cuenta mil veces, este casino ha decidido cerrármela con todas mis ganancias dentro. Hace una semana que solo me contestan que no me ponga nerviosa, que tienen que hablar con el responsable etc. solo me atiende IA. Ya no sé qué hacer pero suena totalmente a estafa

Dear player,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals before?

Could you please confirm that you have passed the KYC verification?

Did you accumulate your winnings with or without an active bonus?

Did you play casino games or bet on sports?

Could you please share your communication with the casino regarding the blocked account? Send emails or chat transcripts to my email at [email protected], or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

Hi Dominika. I played online casino.

They let me withdraw 1000

euros, then I verified everything, and they closed my account citing possible gambling addiction. The truth is, this situation has me pretty overwhelmed. I keep sending emails, and I get artificial intelligence responding. I'm sending you the most important ones now, since there are so many of them. Hugs and thanks!

Hola Dominika. Jugué a casino online.

me dejaron retirar 1000

euros luego verificar todo y me cerraron la cuenta alegando posible ludopatía. La verdad es que esta situación me tiene bastante agobiada. No paro de mandar mails y me responde inteligencia artificial. Te mando ahora los más importantes ya que son muchos. Un abrazo y gracias!

Hello Domenika! Good morning. Can you confirm that you've received my emails? I'm still waiting, and Boomerang Bet hasn't given me any solutions. The situation seems very strange to me, and I think they're trying to steal it from me. Thank you.

Hola Domenika! Buenos días. Me confirmas que te han llegado mis correos electrónicos? Yo sigo a la espera y sin que boomerang bet me de ninguna solución. La situación me resulta muy extraña y creo que me lo quieren robar. Gracias.

Hello again, Domenika. They keep asking me for more and more verifications, which I've already done a thousand times. I think it would be best if you contacted them yourself, because I see they're paying more attention to you. Thank you so much for everything! I look forward to your reply.

Hola otra Vez Domenika, no paran de pedirme más y más verificaciones que ya hice mil veces creo que lo mejor sería que contactes tú con ellos porque veo que os hacen más caso. Muchas gracias por todo! Espero tu respuesta

Hello! I don't know if you've been able to contact them yet. I'd like to see how things are going. Thanks!

Hola! No sé si ya habéis podido contactar con ellos. Es para ver cómo va el tema. Gracias!

Hello again, Domenika. I get all the emails I send you back. Can you verify this for me? Thanks.

Hola otra vez Domenika. Me devuelven todos los mails que te envío. Puedes verificarme lo? Gracias

Domenika, is there any news? Thanks.

Domenika hay alguna novedad? Gracias

Hi Domenika! Why are they taking so long? I've seen other people get it resolved more quickly. Thank you so much for everything.

Hola Domenika! Porque tardan tanto? He visto que a otra gente se le soluciona más rápido. Mil gracias por todo.

Hello Domenika! Have they contacted you yet? Any news? Thanks in advance.

Hola Domenika! Se han comunicado ya contigo? Alguna novedad? Gracias de antemano.

Dear player, could you please let me know if the casino has given you any indication that they are planning to pay out your winnings?

Have you received anything so far, or has the casino provided any updates, as they previously promised to get back to you?

The casino just keeps putting me off. I write every day, and they ask for all kinds of information. I already verified my account a long time ago. They don't give me any clear answers. I think it's Artificial Intelligence that answers me. The other day, in Italian, they were talking to me about a bonus when they closed my account. It's all very strange. I don't know if you've been able to contact them. Thanks!

El casino solo da largas , escribo todos los días y me piden todo tipo de datos. Cuando ya verifiqué la cuenta hace tiempo. No me dicen nada claro. Creo que me contesta Inteligencia artificial. El otro día en italiano y hablándome de un bono cuando me han cerrado la cuenta. Es todo muy extraño. No sé si tú has podido contactar con ellos. Gracias!

I forgot to tell you that they asked me for all my account transactions in July. I understand that's not legal. Thank you.

Se me olvidó decirte que me pidieron todos los movimientos de mi cuenta en julio. Entiendo que eso no es legal. Gracias

Hi Domenika, right now they're asking me for all my account information to make manual withdrawals. They're greeting me in German from another VIP account that seems to be intended for Germany. I'm not sure if this is normal since the account is verified and they have all my information. Thank you.

Hola Domenika, ahora mismo me están pidiendo todos los datos de mi cuenta para hacerme reintegros de forma manual. Me saludan en alemán desde otra cuenta vip que parece destinada a Alemania. No sé si esto es normal cuando la cuenta está verificada y tienen todos mis datos. Gracias

Hello! They've returned to the mode, and we've transferred your data to the finance department after all. I don't understand what they're doing. It's been more than 15 days, and they still haven't let me withdraw anything. Thanks, Dominika, for trying to help me.

Hola! Han vuelto al modo pasamos sus datos al departamento financiero después de todo. No entiendo que están haciendo. Ya han pasado más de 15 días y aún no me han dejado retirar nada.gracias Dominika por estar intentando ayudarme.

Could you send them a message? Thank you very much, because they're driving me crazy. Hugs.

Podrías ponerles tú un mensaje? Muchas gracias porque a mí me están mareando. Un abrazo

Hi Dominika, I'm sorry to be annoying, but I need to know if they're communicating with you. I need that money and I don't know anything yet. Thank you so much!

Hola Dominika siento ser pesada, pero necesito saber si contigo se están comunicando. Yo necesito ese dinero y aún no sé nada. Muchas gracias!

Hi Dominika, they've asked me for all my bank details again, so they can make manual withdrawals. I've given them all the details, and they keep telling me I have to wait. They haven't made any progress. Thank you.

Hola Dominika otra vez me han pedido todos mis datos bancarios según ellos para hacer retiros manuales. Se los he pasado y me vuelven a decir que tengo que esperar. No avanzan en nada. Gracias.

Hi Dominika, I just received three automated withdrawal requests. I'll cross my fingers to see if it's true. I'm not entirely sure, to be honest. I'll keep you posted, thanks.

Hola Dominika, me acaban de mandar 3 mensajes automáticos de solicitud de retiro. Voy a cruzar los dedos a ver si es cierto. No me fío mucho la verdad. Te voy contando gracias.

Dominika, I've received 1,000 euros. I'll see if there's still more than 22,000 euros missing. I'll keep you posted, thanks.

Dominika me han ingresado 1000 euros. A ver si siguen faltan más de 22000 euros. Te voy contando gracias

Dear player, could you please confirm exactly how much you’ve received in total so far, and whether the casino has informed you that the remaining balance will be paid out in installments? If so, do you know the schedule or limits for future withdrawals?

I just received another 7,000,000. They've already brought in 9,000. They assure me everything will be ready in a few days. I'll keep you posted!

Me acaban de ingresar otros 7000 mil llevan 9 mil me aseguran que en unos días estará todo. Te voy contando!

Hi Domenika, after telling me they're bringing in up to 25,000 euros a month, today they're telling me they won't send me any more money until September. They've made this up. I want them to give me the more than 14,000 euros they owe me now. This is really annoying. Thank you.

Hola Domenika, después de decirme que ingresan hasta 25 mil euros al mes hoy me dicen que hasta septiembre no me hacen nuevo ingreso. Se lo han inventado. Quiero que me den ya mis más de 14 mil que me deben. Esto está siendo sumamente pesado. Gracias

Thank you very much for providing the necessary information. I will now transfer your complaint to my colleague Mirka ([email protected]) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Thank you so much! I hope they can finish paying me for this month without delay. Hugs!

Muchas gracias! A ver si me terminan de pagar todo este mes sin largas un abrazo!

Dear player,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite Boomerang-Bet Casino representative to join this conversation.

Dear Boomerang-Bet Casino,

Could you please provide clarification regarding this case?

Thank you in advance.

Thanks, Mirka! They still owe me more than 14,000 euros, and they initially told me they could pay me 25,000 euros a month, but now they're telling me they can't. I need them now and I hope to have them soon. Thanks!

Gracias Mirka!me deben aún más de 14 mil euros y en un principio me dijeron que podían 25 mil de pago al mes y ahora me dicen que no. Los necesito ya y espero tenerlos pronto. Gracias!

Dear Pixel10,

Thank you for reaching out, and we appreciate your patience as we address your case.

We are facilitating the return of your funds, and withdrawals will be processed according to the limits tied to your VIP level at the time of account closure. For players at Level 1, the maximum withdrawal limit is €7,000 per month, as outlined in our terms.

This structure ensures a controlled and secure process for returning your funds.

If you have any questions or need further assistance regarding your withdrawal schedule, you can also contact our support team 24/7 via live chat on our website or by emailing [email protected].

Thank you for your understanding, and we look forward to resolving this matter promptly.

Best regards,

Boomerang-bet Team

That's not what I was told. It was up to 25,000 a month. You've closed my account, and I need it now. Thanks.

No es lo que se me dijo. Fue hasta 25 mil al mes. Me habéis cerrado la cuenta y los necesito ya. Gracias

In fact, you guys closed my account, so it couldn't be more controlled since I'm not allowed to play at that casino. Give me my money now, it's only fair.

De hecho vosotros cerrasteis mi cuenta así que más controlado no puede estar ya que no se me permite jugar en ese casino. Dadme ya mi dinero, es lo justo.

Mirla, they're giving me the runaround. I need my

More than 14,000 euros. Boomerang Bet decided to close my account, so I have to get my money now. Thanks.

Mirla, me están dando largas. Necesito ya mis

mas de 14 mil euros. Boomerang bet decidió cerrarme la cuenta así que mi dinero me lo tienen que dar ya. Gracias

Mirka, I insist they told me my withdrawal limit was 25,000 per month. This is different, and it's taking longer. It's not fair. They closed my account. Thank you.

Mirka, te insisto en que me dijeron que mi límite de retirada era de 25 mil al mes. Lo de ahora es distinto para tardar más. No es justo. Ellos cerraron mi cuenta. Gracias

Dear player,

It is a not unusual, that withdrawals are processed according to the withdrawal limits even after closure of an account. Please remain patient, as the withdrawals will be paid out.

Well, I'll keep you posted. They say it's leaving in early September and then again in October. In any case, I insist that when I first asked, that's not what I was told. I'll keep you posted. Thanks, Mirka.

Bueno, te mantendré informada. Aseguran que parte a primeros de septiembre y otra de octubre. En cualquier caso insisto en que cuando pregunté por primera vez no fue lo que se me dijo. Te iré avisando. Gracias Mirka.

Dear player,

Please notify me, when you receive the following withdrawal.

Thank you.

Received on September 1st. The rest are supposed to arrive on October 1st. Thanks!

Recibido el 1 de septiembre. Se supone que el 1 de octubre el resto. Gracias!

Dear player,

Since you regularly received payments by now, I will mark the complaint as resolved. If you don't receive the last withdrawal in October, feel free to reopen the complaint.

We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Mirka Dubasova

Casino.Guru