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I've been fighting with them over $100 Bitcoin withdrawal for about a month they've denied it two times saying a bank statement was not valid proof of my address they don't get back to you and the only way I was able to get a hold of them was through the chat they said they finally accepted all my stuff but look it was a no deposit bonus fine I finished the play through so instead of the $500 I got the 100 and they only let you withdraw $4,000 a month tops and you only get to withdraw 10 times what you have deposited so don't plan on winning a big progressives and the place is a joke anyways stay away from these clowns

Dear Miles,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Do I understand correctly that you passed the KYC verification?

Additionally, please forward any relevant communication between you and the casino to kristina.s@casino.guru, or alternatively, post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear Miles,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.