BigWin Casino - Spielerkonto nach Einzahlung gesperrt.

Hello, I created an account there and deposited money via BTC. Right after I deposited the money, my account was locked. The reason given was "permanently closed per the administration's decision". What happens now to my money, why is the account locked only after I have transferred money?

Hallo, ich habe dort ein Konto erstellt und über BTC Geld eingezahlt. Direkt nachdem ich das Geld dort eingezahlt habe, wurde mein Konto gesperrt. Die Begründung war "permanently closed per the administration's decision". Was passiert jetzt mit meinem Geld, warum wird das Konto erst gesperrt, nachdem ich Geld überwiesen habe.

Dear frankschmank99,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with BigWin Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise when exactly was your account blocked?
• Have you asked the casino to refund your deposited funds? With what result?
• Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear frankschmank99,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.