Betzed Casino - Die Gewinne des Spielers werden aufgrund der Umsatzbedingungen einbehalten.

I used a bonus that I played away, then I deposited 500sek and won almost 3500sek but couldn't withdraw it because there was a wagering requirement from the previous bonus of over 40,000sek, a bonus I didn't even have left!

When I ask the chat about this, he says he can't do anything, that I have to keep track of things myself, that I have to tell them to remove the wagering requirement before I deposit money, for me this is pure theft

I have also asked on several occasions to delete my account, which they have not listened to.

Everything they do is shameful, they even buy Trustpilot ratings for bonuses

Jag använde en bonus som jag spelade bort, sedan satte jag in 500sek och vann närmare 3500sek men kunde inte ta ut dom för det fanns ett omsättningskrav från den tidigare bonusen på över 40.000sek, en bonus jag inte ens hade kvar!

När jag frågar chatten om detta så säger han att han inte kan göra något, att jag måste hålla koll på sånt själv, att jag måste säga till dom att ta bort omsättningskravet innan jag sätter in pengar, för mig är detta ren och skär stöld

Har även bett som vid flera tillfällen att ta bort mitt konto vilket dom inte lyssnat på

Alt som gör är skamligt, dom köper även Trustpilot betyg för bonusar

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Kampkatt,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience.

To clarify:

• What specific bonus were you using before you deposited 500 SEK?
• Can you confirm if you received a notification regarding the wagering requirements remaining or have changed before making your deposit?
• Can you log in to your account now?

Best regards,

Petra

There was no notification whatsoever other than them telling me to message them before I deposit, and that was already too late..

The bonus was 30 usdt wich I lost then deposited 50usd

Thank you for your reply and for providing the previous details, Kampkatt.

To clarify the case: Are you able to access your casino account now? 

Yes, I can.

Ja det kan jag

Dear Kampkatt

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver Peter ([email protected]). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Petra

Hello there,

Thank you Kampkatt for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Betzed Casino for their help in resolving this complaint. We would like to know why were the player's winnings confiscated and what we can do to help resolve this issue.

Thank you!

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to.

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Peter