Betwarts Casino - Das Spielerkonto wurde ohne Zustimmung wiedereröffnet.

Hi! I closed the casino in question last fall. And I closed the account due to a gambling problem, but for some reason it was opened last week even though I didn't ask for it and then I lost 500e, so I wanted the casino to return my deposit back to me.

Hei! Olen sulkenut kyseisen kasinon viimevuoden syksyllä. Ja olen sulkenut pelitilin peliongelman takia, mutta jostain syystä se avattiin viimeviikolla vaikka en ole näin pyytänyt ja tuli sitten hävittyä 500e, joten halusin että kasino palauttaa talletukseni takaisin minulle.

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Dear Joniboi,

Thank you for taking the time to submit your complaint. I sincerely regret to learn about your negative experience. I checked the Responsible Gambling policy, and I found this:

Self-exclusion request: You can contact the Support Service Team via e-mail at support@betwarts.com, and we will close your account as soon as practicable. It is the player's responsibility to notify our Website of any other accounts they may hold and to commit not to open any additional accounts. While our Website will make reasonable efforts to prevent the creation of new accounts, it remains the player's sole responsibility to ensure that no further accounts are opened. Our Website cannot be held responsible for any potential losses incurred on other accounts.

Could you please forward the account closure requests you sent to the casino to my email at kristina.s@casino.guru? Also, do you currently have access to your casino account?

Thank you very much for your cooperation.

Best regards,

Kristina

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Joniboi,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Kristina