Betwarts Casino - Das Spielerkonto ist geschlossen und es fehlen Gelder.

Betwarts closed my account with my funds in it (I don't remember the exact amount). When I ask for my money back, they say my balance is 0, clearly lying. Can you help me?

Betwarts mi ha chiuso l'account coi miei fondi dentro (non ricordo l'importo preciso). Quando chiedo di ridarmeli indietro rispondono dicendo che il saldo è di 0, chiaramente mentendo. Sapreste aiutarmi?

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that we can’t penalize the casino for closing your account. Casinos, in general, have the right to restrict or even close players’ accounts if they suspect irregular play or other questionable activities, or for no reason at all.

· Could you please advise if you had any remaining real money balance in your casino account?

Thank you in advance for your reply.

Best regards

Attila

Hi, yes. The actual balance is around €125, so by saying it's 0, they're clearly lying, and I'm entitled to it back since it's my funds. Could you help me?

Ciao, si. Il saldo reale si aggira intorno ai 125 euro, quindi dicendo che sia a 0 stanno chiaramente mentendo e ho il diritto di riceverlo indietro essendo fondi miei. Potreste aiutarmi?

Dear Player,

Thank you very much for your reply. Could you please advise which games you focused on - slots, live casino, sports betting, etc.? Did you pass the verification before you lost access to the account?

If possible, could you also provide documentation regarding the funds in your account?

Thank you very much in advance for your reply.

Best regards,

Attila

Hi Attila, I've been betting on sports and playing various slots. I don't remember if I verified my account. Where can I find records of my funds if my account is closed? Thanks in advance.

Salve Attila. Ho fatto scommesse sportive e giocato a varie slot. Non ricordo se ho verificato il mio account. Dove posso poi trovare la documentazione sui miei fondi se ho l'account chiuso? Grazie in anticipo

I asked Betwarts to send me my betting history and received this response. I'll keep you updated.

Ho chiesto a Betwarts di inviarmi la cronologia delle scommesse effettuate e ho ricevuto questa risposta. Vi aggiorno.

Dear Player, thank you for your response. Please keep us informed regarding whether you have received the game history

Thank you for your patience and cooperation.

Absolutely! Thanks for your help and patience!

Certamente! Grazie per l'aiuto e la pazienza!

Hi, I asked them.

Salve, li ho sollecitati.

Hi, Betwarts finally sent me my account history. And as you can see, I don't have 0 euros at all, as they lied to me in the previous emails I sent you.

Since these are my funds (not bonuses) that were unfairly withheld, I request that they be returned. I will now respond to this email with this request.

Waiting for your reply and help, I wish you good work.

salve, Betwarts mi ha finalmente inviato lo storico del mio account. E come vedete, non ho affatto 0 euro come loro invece affermavano nelle scorse mail che vi ho inviato, mentendo.

Dato che si tratta di fondi miei (non bonus), trattenuti ingiustamente, chiedo che mi vengano restituiti. Ora risponderò a questa mail con questa richiesta.

In attesa di una vostra risposta e di un vostro aiuto, vi auguro un buon lavoro

I'm also sending you proof that they lied to me that my balance was 0.

Vi rimando anche la prova che mi abbiano detto di avere saldo a 0, mentendo.

So, once again, I asked for the return of my unfairly held funds to my account. I'll update you on their response.

Ho chiesto quindi per l’ennesima volta di restituire i miei fondi ingiustamente trattenuti alle mie coordinate. Vi aggiorno sulla loro risposta.

In case you can't view the history they sent me, I took screenshots for you.

Nel caso non riusciate a visualizzare lo storico che mi hanno inviato, vi ho fatto gli screenshot.

Thank you very much for your response and for providing the evidence. In order for me to be able to review the game history, could you please download it and send it to my email? You can reach me at attila.g@casino.guru. I look forward to your reply.