Betsson Casino - Spieler beschwert sich, dass er nichts gewonnen hat.

Hi,

have deposited a good € 15,000 at this casino for half a year. My biggest win since 2000 €. For example, as soon as I win € 800 and raise my stake to € 10, it hits me to zero within a few minutes. I find it a little strange that I unfortunately do not get any major winnings with this high deposit amount. I play on average with a bet of € 2 to € 20 per spin. Of course I am aware that this is a game of chance, but I am starting to feel a little underhanded

Hallo,

habe seit einem halben Jahr gute 15.000€ bei diesem Casino eingezahlt. Mein größter Gewinn seither 2000€. Sobald ich z.B 800€ Gewinne und meinen Einsatz auf 10€ erhöhe, haut es mich innerhalb weniger Minuten auf null. Ich finde es etwas merkwürdig das ich bei dieser hohen Einzahlsumme leider keine größeren Gewinne erhalte. Ich spiele durchschnittlich mit einem Einsatz von 2 bis 20€ pro Spin. Mir ist natürlich bewusst das es sich um ein Glückspiel handelt, dennoch fühle ich mich langsam etwas hintergangen

Dear Nando,

Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Petronela

Dear Nando,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.