Betsson Casino - Die Spielerin beschwert sich, dass sie nichts gewonnen hat.

I am a Betsson casino player and I play Cairo link and win slot machine and that machine is really fixed, in the expanded reels function the free spins disappear like magic or the blue balls disappear where it gives amounts of money

May operation is lousy disappears

money and sometimes they don't pay the winnings

Soy jugadora de casinos Betsson y juego a tragamoneda Cairo link and win y de verdad esa máquina está arreglada, en la función de tambores expandidos desaparecen las tiradas gratis como arte de magia o desaparecen las bolas azules donde da cantidades de dinero

May funcionamiento es pésimo desaparece el

dinero y a veces no pagan las ganancias

Dear lilyplazaccivil,

Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Petronela

I will look for the evidence

thank you

Buscare las evidencias

gracias

You can forward any supporting evidence, ideally, your entire game history to petronela.k@casino.guru at your earliest convenience. Looking forward to hearing from you.

Okay

thank you

Ok

gracias

Ok

gravias

I will be waiting for your emails patiently. Thank you.

Dear lilyplazaccivil,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.