Betrocker Casino - Spieler beschwert sich, dass er nichts gewonnen hat.

I have often paid in and played at this casino in the meantime I have self-excluded I like to play slots who I play and win with my bonus money and if I often say win then there are internet errors to be seen on the slots but who I am losing then there is nothing to see and the slots when playing for hours without a single win can sometimes go up to 33 spins depending on the stake it is a lot of money loss so i complained and said they always do the same thing that is luck ?? it is inhuman

Ich habe oft eingezahlt und gespielt an diesem casino mitlereweile habe ich mich selbst ausgesclossen spile gern slots wen ich am spiele und am gewinnen bin mit mein bonus geld und wenns ofter gewinn erzaehle dan gibt es immer wieder internet fehler anzuzehen am slots aber wen ich verlieren bin dan ist nichts zu sehen und die slots bei stunden lange spielen ohne ein einziges gewinn kann manchmal bis zu 33 drehungen gauern je nach einsatz ist es viel geld verlust daher habe ich beschwert und sagen die immer das gleiche mache das ist gluck ?? es ist unmenchlich

Dear cafer,

Thank you very much for submitting your complaint. I hope I understood your issue correctly.

Therefore, I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Petronela

Dear cafer,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.