BetRepublic Casino - Die Schließung des Spielerkontos verzögerte sich trotz Hinweis auf ein Spielproblem.

Id like to get all my deposits back to my visa i asked on so many time's to close my account like 20 time's but they never closed it so i keeped deposited lost all my money now they closed my account at last when i told them i was going to kill myself since ive a gambling issue i think this is against the law i want my money back

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Dear Eddy00ppppp,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I have reviewed the general terms and conditions, and this is what I found:

Self-exclusion request: You can contact the Support Service Team via e-mail at support@betrepublic.com, and we will close your account as soon as practicable. It is the player’s responsibility to notify our Website of any other accounts they may hold and to commit not to open any additional accounts. While our Website will make reasonable efforts to prevent the creation of new accounts, it remains the player’s sole responsibility to ensure that no further accounts are opened. Our Website cannot be held responsible for any potential losses incurred on other accounts.

In order for us to proceed, I would like to kindly ask you to clarify a few important details:

• Could you please tell me the date when you first requested for account closure?
• Did you send the request from your registered email address linked to your casino account?
• When did the casino finally closed your account?
• Could you please forward me all account closure requests, along with the casino's response if any? My email address is jean.s@casino.guru.

These details will help us understand whether there was a failure in enforcing responsible gambling measures or if there were any other factors involved.

Thank you in advance for your reply.

Best regards,

Jean

Fuck off and close my account ye lieing fake cunts

This is the last warning. We would be unable to assist you if you use language that does not align with our communication guidelines. To proceed, we kindly ask that you stay respectful and polite so we can better understand and address your issue.

Please check my first reply and try to assist. All the details I asked for are essential if we wish to proceed with your case and assist you further. Thank you in advance.

Dear Anonymized1152,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Jean
Casino.Guru