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I received a no deposit bonus (50FS) for registration, wager back, made a request for a withdrawal of funds, but forgot about the first deposit, the account was fully verified, an email came soon, my request for withdrawal was rejected (pc 4.5), but none of these I did not break the rules ...

I just wrote a complaint, but I forgot to say that the account is blocked and it is impossible to restore it, as I was told

За регистрацию получил бездепозитный бонус (50FS), отыграл вейджер, сделал запрос на вывод денежных средств, но забыл про первый депозит, аккаунт полностью верифицирован, вскоре пришло письмо на почту, мой запрос на вывод был отклонен(пк 4.5), но ничего из этих правил я не нарушал...

Только что написал жалобу, но забыл сказать, что аккаунт заблокирован и восстановить его невозможно, как мне сказали

Hello, Ashot.

Thank you very much for submitting your complaint through our website. We are sorry to hear about your negative experience. Did the casino return your deposit? Are you aware of depositing/withdrawing with someone else's card?

Best regards, Jozef

Dear Ашот,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.