Betking Casino - Der Spieler wurde beschuldigt, mehrere Konten eröffnet zu haben.

I won the bonus, put it on a withdrawal, and they blocked my account and they say I have more than one, although I don’t have them on this site anymore, at least I didn’t create (a foolery site) I don’t advise anyone who plays better play at Point Lotto »Slotor king bullshit

Отиграл бонус, поставил на вывод, а они заблокировали аккаунт и мол у меня он не один, хотя больше на этом сайте у меня их нет, по крайней мере я не создавал (фуфлыжный сайт) никому не советую кто играет лучше играйте на «Поинт лото» Слотор кинг фуфло

Dear Виктор,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem.

We will contact the casino and ask for supporting evidence, but, before we do so, could you please advise if, to the best of your knowledge, there’s a possibility that someone else from your family members or neighbours has opened an account from the same IP address or device as yours?

Could you please advise what you have meant by: "although I don’t have them on this site anymore"? Do I understand correctly that you’ve used to have another account registered with this casino?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Виктор ,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.