Bet Score Casino - Die Rückerstattungsanfrage des Spielers verzögert sich.

Hi! They reopened my account without me asking, and they decided to refund the amount, and asked me to send my bank details for the refund, and I did so for the first time last week and several times this week, but they claim they haven't received them. It seems a bit strange that for some reason the messages aren't going through right now

Hei! He avasit tilini uudestaan pyytämättäni, ja heiltä tulikin päätös että palauttavat tuon summan takaisin, ja pyysivät minua lähettämään pankkitietoni palautusta varten, ja näin teinkin jo ensimmäisen kerran viimeviikolla ja monta kertaa tälläkin viikolla, mutta he väittävät etteivät ole saaneet niitä. Tuntuu vähän oudolta että juuri nyt viestit eivät jostain syystä mene perille

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Bet Score Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• What was the reason for the closure of your account?
• Could you please share with me your request for a refund addressed to the casino and the response confirming that the refund would be processed?
• Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Joniboi,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Tomas