BBRBET Casino - Die Schließung des Spielerkontos hat sich verzögert.

Hello, good afternoon. For over a month I have been asking bbrb staff to close my account due to problems I am having with the game. However, they have responded that they cannot because they do not have access to close accounts, that I stopped using it for 30 days and that it will close itself, and after the last time I asked them, I have lost close to 90 thousand pesos.

Hola buenas tardes hace más.de un mes que le e estado pidiendo a al personal de bbrb que cierren mi cuenta por problemas de que tengo con el juego ,sin embargo ellos me am respondido que no pueden por qué no tienen acceso a cerrar cuentas que la dejé de usar 30 días y que se cerrará sola y pues ya después de la última vez que se los pedí e perdifo cerca de 90 mil pesos

Hello oscarsamaniego089,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with BBRBET Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise when exactly did you request for self-exclusion for the first time?
• Did you specifically mention gambling problems/addiction to them?
• When was the last time you spoke to the casino and what was it about?

Please forward your initial request which you have sent to the casino along with their response to nikolas.b@casino.guru for further review.

Looking forward to your answer.

Regards,

Nick

Of course I would like to show you the screenshots where I requested the closure, specifying many times that I have problems with the game. I have told them that I have spent my rent and food money and that they help me close the account and they still don't help me. In fact, I have evidence where I tell them that I hold them responsible for all the losses I have had since my request and I haven't succeeded.

Claro me gustaría mostrarte las capturas de pantalla donde solicite el cierre ya muchas veces especificando que tengo problemas con el.juego les e dicho que e gastado mi dinero de mi renta y mi comida que me ayuden a cerrar la cuenta y ni así me ayudan ,de hecho tengo pruebas dónde les digo que los responsabilizó de todas las perdidas que tenga apartir de mi solícitod y no así lo logro

Dear oscarsamaniego089,

Did you ever contact the casino's e-mail support to request for self-exclusion?

If not, please try to contact them as soon as possible.

Additionally, we unfortunately can't consider these screenshots as relevant as it does not indicate which casino is the conversation going on with.

Looking forward to hearing from you.

Regards,

Nick

The answer you gave me is a mockery. Do you want some clearer screenshots? I requested the closure of my account through the only means where I and the casino have established contact.

Es una burla la respuesta que me das deseas unas capturas mas claras yo pedí el cierre de mi cuenta por los únicos medios donde emos establecido contacto yo y los del casino

Hello oscarsamaniego089,

Unfortunately, live chat support often consists of outsourced representatives who do not have access to player accounts and cannot make any changes.

However, the casino has a clearly outlined process for self-exclusion: https://www.bbrwin.com/article/000003/41

Please contact them directly via the provided email address and formally request self-exclusion, ensuring you mention gambling addiction in your request.

Let us know the outcome.

Best regards,

Nick

Dear oscarsamaniego089,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.