Apuesta Gana Casino - Der Rückzug des Spielers verzögerte sich um über sechs Wochen.

Dear All,

I'm contacting you due to a problem I've been experiencing with the ApuestaGana platform. I've been trying to withdraw my funds since mid-February, but so far I haven't received a response, nor has the withdrawal been processed.

I've made withdrawals before without any issues, but this time the system simply doesn't display any error messages or confirm the transaction; the withdrawal attempt generates no action.

I've tried to communicate via live chat, but it's been down for maintenance for several weeks. I've also sent several emails to the official support team, but so far I've received no response.

It's been more than six weeks since my first attempt, and the lack of support from your team is worrying. I request an urgent review of my case, as I have a pending balance I wish to withdraw, and I haven't received any official communication regarding it.

I would appreciate a prompt solution and formal response from your support team.

Estimados,

Me pongo en contacto con ustedes debido a un problema que he tenido con la plataforma de ApuestaGana. Desde mediados de febrero he intentado retirar mis fondos, pero hasta el momento no he recibido respuesta ni se ha procesado el retiro.

Anteriormente ya había realizado retiros sin inconvenientes, pero en esta ocasión el sistema simplemente no muestra ningún mensaje de error, ni confirma la operación; el intento de retiro no genera ninguna acción.

He tratado de comunicarme a través del chat en vivo, pero este aparece deshabilitado por "mantenimiento" desde hace varias semanas. También he enviado varios correos al correo de soporte oficial, sin recibir ninguna respuesta hasta ahora.

Han pasado ya más de seis semanas desde mi primer intento y la falta de atención por parte de su equipo resulta preocupante. Solicito que se revise mi caso con urgencia, ya que tengo saldo retenido que deseo retirar, y no he recibido ningún tipo de comunicación oficial al respecto.

Agradecería una pronta solución y respuesta formal por parte de su equipo de atención.

Dear lilanuel111,

Thank you very much for submitting your complaint. I’m sorry to hear about the problem you're experiencing. To better assist you and understand the situation, could you please provide us with the following details:

• What payment method did you use to initiate your most recent withdrawal (e.g., credit card, e-wallet)?
• Could you please send me a screenshot or a video of the error you see when you try to withdraw your winnings? My email address is veronika.f@casino.guru.
• Have you received any email confirmations or notifications regarding your withdrawal request?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika

The payment method I used was ASTROPAY (ELECTRONIC WALLET) is the only one they allow for withdrawals, and no, I have not received any notification from them to resolve my problem, this casino is a sister of APOSTA GAHNA and it seems that that casino is still active, but mine APUESTAGANA has no indication of activity.

El método de pago que use era ASTROPAY (BILLETERA ELECTRONICA) es la única que permiten para los retiros, y no, no he recibido ninguna notificación por parte de ellos para resolver mi problema, este casino es hermano de APOSTA GAHNA y parece que ese casino sigue activo, pero el mio APUESTAGANA no tiene ningún indicio de actividad.

Thank you for your response.

Could you please send me a screenshot or a video of the error you see when you try to withdraw your winnings? My email address is veronika.f@casino.guru. Alternatively, you can post screenshots here.

Dear lilanuel111,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.