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AlfCasino casino delays my payment of 900 euros. This is a ldf withdrawal request each 500+400 euros. Withdrawal request dates are 13/07/2025, 20/07/2025

To all my letters about the reason for the delay in payment of funds, AlfCasino casino answers the same thing.

• I have successfully withdrawn money from this casino before.
• They didn't ask for my documents for verification.
• I received a deposit bonus and successfully wagered the required wager

казино AlfCasino задерживает мне выплату средств 900 евро. Это ldf запроса на вывод средств каждая 500+400 евро. Даты запросов на вывод средств - 13/07/2025, 20/07/2025

На все мои письма о причине задержки выплаты средств, казино AlfCasino отвечает одно и тоже.

• Ранее я успешно выводил деньги из этого казино.
• Они не запрашивали мои документы для верификации.
• Я получил бонус на депозит и успешно отыграл требуемый вагер

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you are experiencing. Please allow me to ask you a few questions to clarify your situation.

Which payment method did you select for these two withdrawal requests?

Have you used the same payment method for your past successful withdrawals?

What types of games did you play?

When was the last time the casino contacted you regarding the processing of your payments?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Important Notice:

Casino.Guru will never ask for any payments or access to your accounts in order to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information. We only contact players through this official complaint thread or via email addresses ending in @casino.guru. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar within the official complaint thread.

If anything seems suspicious, please contact us directly. Stay safe.

1 - I used JETON e-wallet to make these two withdrawal requests.

2 - Unfortunately, I can't answer exactly which method I chose when I successfully withdrew money from AlfCasino before. The withdrawal history in my personal account in AlfCasino does not show where I withdrew money

3 - Since it's been about a month, I don't remember what games I played. But, I usually play live dealer games or table games. Sometimes I play slots from the provider PocketGames.

4 - AlfCasino itself never writes to me. But I regularly contact them in the online support chat. But they always answer the same thing. They ask to wait a little longer

1 - Для вывода этих двух запросов на вывод средств я использовал электронный кошелек JETON.

2 - К сожалению я не могу ответить точно, какой способ я выбрал когда ранее успешно выводил деньги из AlfCasino. История вывода средств в личном кабинете в AlfCasino не отображает куда я выводил деньги

3 - Поскольку прошло уже около месяца, я не помню в какие игры я играл. Но, обычно я играю в игры с лайв-дилерами или настольные игры. Иногда я играю в слоты провайдера PocketGames.

4 - AlfCasino само никогда не пишет мне. Но я сам регулярно обращаюсь к ним в онлайн чат поддержки. Но они всегда отвечают одно и то же. Просят подождать еще немного

Veronika Complaint Specialist how is our business going? Have you forgotten about me?

Veronika Complaint Specialist как продвигается наше дело? Вы про меня не забыли?

Thank you very much for providing all the necessary information. I will now transfer your complaint to my colleague Mirka (miroslava.d@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Dear player,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite Alf Casino representative to join this conversation.

Dear Alf Casino,

Could you please provide clarification regarding this case?

Thank you in advance.

Dear MARKKKK,

We would like to inform you that both of your withdrawal requests have been successfully processed today.

Should the funds not yet appear in your account, please note that the crediting time is now dependent on your bank's processing procedures.

Thank you for your patience.

Best Regards,

Alfcasino Team

Dear player,

Please notify me, when you receive the mentioned withdrawals.

Thank you.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear MARKKKK,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Mirka