Aladdins Gold Casino - Der Rücktritt des Spielers wurde um sechs Wochen verzögert.

I would like to submit a complaint regarding Aladdin’s Gold Casino.

I requested a withdrawal of €200 on 29 June 2026. The withdrawal has remained Pending / Under Review ever since.

My account has been verified and I have provided all requested information. I have contacted the casino’s customer support several times. The support team repeatedly told me that my withdrawal was being reviewed by the financial department.

During my latest chat, the casino acknowledged that my withdrawal had gone well beyond the usual waiting time. They also stated that a reminder had been sent to the financial department to escalate my case. However, they could not provide me with a specific reason for the delay, a complaint/reference number, confirmation of approval, or an expected payment date.

My support ticket was subsequently closed, and I have received no further response.

I have also contacted the relevant licensing authority regarding this matter, but I have not received a response so far.

I would therefore appreciate your assistance in contacting Aladdin’s Gold Casino and helping me resolve this issue and receive my €200 withdrawal.

I can provide screenshots of the withdrawal, verification status, and my complete communication with the casino as evidence.

Thank you for your assistance.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, I’d like to emphasize that we received many complaints about delayed withdrawals from this specific gambling establishment. Regardless of many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues. I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it and I also genuinely hope that your winnings will be sent to you eventually.

• Could you please advise if you've ever received any winnings from this gambling establishment?

Thank you in advance for your cooperation and reply.

Karla M.

Dear Jenny38,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Karla
Casino.Guru