Afun Casino MX - Die Einzahlung des Spielers verzögert sich.

Yesterday, Wednesday, July 8th, I transferred 62 pesos to the Afun game and then deposited 50 pesos, but the deposit was not reflected.

Today, Thursday, I transferred another 50 pesos and nothing has arrived.

Ayer miércoles 8 de julio transferi 62 pesos al juego Afun y después deposite 50 pesos y no se reflejó el depósito.

hoy jueves transferi otros 50 pesos y nada., no me llegan.

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Dear Virginia1331,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it’s a complicated process that might take approximately one month. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.

If the money got lost during the transaction, it will take some time before it’ll be credited to your casino account.

I’m sorry we couldn’t be of much help now. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Tomas

Dear Virginia1331,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru